Frequently Asked Questions

How many open searches can I have at once?

You may have up to two total searches at any time, whether or not they are active they still count toward the total. However you can add to an existing search or modify a search at anytime.

What happens if a match is not found for my MVW search?

We will keep searching until 14 days before your seleted start date. If we do not find a match before then you will receive a notification that the search was disabled. If you are still interested in a MVW search, you may restart the search by logging-in to change the start date and, if you wish, other criteria.

If I choose several destinations and/or resorts how does MVW pick one for me?

MVW automatically chooses the first vacation that matches, so it is important to only choose resorts/destinations that fit your criteria.

How do I cancel a MVW search?

To cancel a search log-in to your MVW account and select 'Deactivate' for each search you would like to cancel.

How do I modify a MVW search?

To modify a search, log-in to your MVW account and select 'Modify' for the search you would like to modify. You will then have access to edit all criteria, including the search name.

What happens if a match is not found?

If a match is not immediately found we will continue to search until 14 days before the search start date. If a match is not found by the specified time, we will disable the search and notify you via email. You may log-in to your MVW account and change the date or other criteria and restart the search if you would like. As always, our Call Center is also available to assist you in searching for alternative accommodations if your current search criteria are not resulting in an availability match.  Feel free to give us a call at 1-800-724-9988 or 317-805-9975 (if overseas). Call Center Hours are Monday - Friday: 8:00 AM - 9:00 PM ET, Saturday: 9:30 AM - 6:00 PM ET (USA), Sunday: CLOSED

How long do I have to confirm my vacation once a match is found?

You have 24 hours from the time the hold was created. In the hold notification email there is a specific time (based on Central Time) and date listed that the hold will be released. You must confirm the accommodation before that time.

Is there a fee to use MVW?

No, MVW is a free tool designed for your convenience. You will only be charged when you book an accommodation. We want to make sure you are able to find what you are looking for, and it is our pleasure to help you find it, and put you on that well deserved vacation.

How do you create a search in MVW?

Once you’ve registered with MVW you can create searches by clicking the ‘My Searches’ link from your account. To begin, click 'Create a Search'.

Wasn't there a MVW before?  What is different now?

Yes, there was a MVW before and we realized it was not properly serving the needs of our customers so we redesigned it and created this new version which includes:

• Automatic 24 hour hold when a match is found
• Customer profile to manage searches
• Updated and upgraded search widget
• Additional search criteria to better represent your vacation needs

If I want to stop receiving MVW notifications, what do I need to do?

Simply log into your MVW account and either deactivate or delete the active searches.

I've been searching for a while now, and I haven't received any matches for my search request. What should I do?

There are several reasons why this might be happening:

• There simply is not a match to that particular search request at this time.
• Your search is too narrow / specific – consider other destinations / resorts/ dates/ unit sizes, etc, and modify your search accordingly.
• Your selected date range does not include a Friday, Saturday or Sunday check-in. Be sure to include at least one of those days in your date range, as the majority of all our 7 night stays begin with a Friday, Saturday or Sunday check-in.

When should I use MVW?

As soon as you begin your vacation planning, feel free to set up a search. You can search up to 12 months in advance.

If MVW finds a match for me, but I don't want it, what should I do?

• Click the 'No Thanks' button
• Modify your current search and/or exclude that particular resort from future matches (Don't worry, you can always remove it from the restriction list if you want to add it back into the options).

When will I be charged?

There is no charge to use MVW. The only time you will be charged is when you book the vacation rental.

Previously, on the 'Search All Resorts' tab I was able to search by resort name or resort number, but it is no longer there. Where did the resort search field go?

It is now within the search - simply click the 'Resorts' tab and begin to type in the name of the resort or part of the name of the resort in the field, and you will see one or more matches. Also for the resort number, simply type the four digit number and the corresponding resort name will also populate.

I have other questions about the site that are not covered here, what should I do?

Click here to see our General FAQs.