AFVC Eligibility & Resources for Members

Yes, your Veterans Holidays account is now accessible on afvclub.com. Your travel details and all your history remains with your account. Simply login with your existing user name and password. Rest assured, you can still enjoy great rates on resorts and the same access to vacations worldwide.

R&R, formerly known as Space Available, is excess inventory that is set at a special price of $499.00* USD per week. R&R is comprised of inventory that is unlikely to be used due to a high supply or low demand, or both. So rather than potentially let this excess inventory go unused, we provide it at an attractive discount to those who have or are currently protecting our country.

High-Demand represents a broader range of resort availability, including holidays, larger units and more sought-after destinations.

Short Stays, where available, are short stays (usually less than 7 nights).

Resort Vacation Certificates (RVCs) are travel certificates, which are redeemable for a 7-night stay at one of our affiliated resorts. RVC inventory is designed to be used for off-peak/offseason travel, although accommodations may be available throughout the year. Peak seasons can vary according to destination.

If you cannot find a vacation rental at your desired location and date, then it is likely unavailable at the time of the search. However, as the website is updated throughout the day, please check back to see if your desired date and location becomes available.

We now have a Resort Directory, where you can simply type in the four digit number ID and we will take you directly to the resort detail page. Visit the Resort Directory here.

While R&R or High Demand vacations are comprised of one-week, seven-night increments, you don't have to stay seven nights. You can choose to check in a few days late or check out a few days early, depending on your preference. Simply contact the resort ahead of time to make the proper arrangements. If you choose to stay only 4, 5, or 6 nights, it can still be considered a fantastic deal!

In the event you require any special needs during your reservation, please contact us at 1-800-724-9988 prior to booking. We will contact resorts in your preferred destination and identify any resorts which can accommodate you.

Yes. As long as you are an eligible Armed Forces Vacation Club member, at least 21 years of age, and the reservation is in your name, your companions may accompany you provided that you do not exceed the maximum occupancy allowed for your reservation. Depending upon the resort, you may even be permitted to book multiple units at the same time and location so long as you are also traveling.

To be eligible to participate, you must meet one of the following conditions:

• All active duty, veterans, and retired members of the United States Armed Forces plus members of the National Guard and Reserves (Army, Space Force, Air Force, Navy Marines and Coast Guard)
• Gold Star families
• Civilian employees of the DoD (appropriated, non-appropriated, current or retired)
• Association of the US Army (AUSA) members
• Immediate families of all the above (spouses, parents, and/or children)

Yes, we do. To see a list of all-inclusive resorts click here.

Units may become available anywhere from 3 to 360 days in advance of the scheduled check-in date. As soon as they become available, they can be reserved. Once a reservation is made, the unit is removed from the available inventory pool and that unit is reserved for your use. Reservations are made on a first-come, first-served basis, so a location may be available in the morning, but gone by afternoon. If all available units have been reserved, please contact a Vacation Guide who will assist you with finding an alternative location or available date.

R&R Cancellation:

• If a booking is cancelled 61 days or more prior to the scheduled check-in date, you will be charged a cancellation fee equal to 30% of the total reservation subtotal.
• If a booking is cancelled between 15 and 60 days prior to the scheduled check-in date, you will be charged a cancellation fee equal to 50% of the reservation subtotal.
• If a booking is cancelled 14 days or less before the scheduled check-in date, there will be no refund made.

High Demand Inventory and Short Stays:

• If a booking is cancelled 61 days or more prior to the scheduled check-in date, we will refund one hundred percent (100%) of the reservation grand total.
• If a booking is cancelled between 15 and 60 days prior to the scheduled check-in date, you will be charged a cancellation fee equal to 25% of the reservation subtotal.
• If a booking is cancelled 14 days or less before the scheduled check-in date, there will be no refund made.

Last Minute Vacation Stays:

• If a booking is cancelled 15 days or more days prior to the scheduled check-in date, you will be charged a cancellation fee equal to 50% of the reservation subtotal.
• If a booking is cancelled 14 days or less before the scheduled check-in date, there will be no refund made.

Resort Vacation Certificate (RVC):

• All sales of RVC reservations are final, non-cancelable and non-refundable.

Military Contingency

In the event of a military contingency, you may be eligible for a full refund of your reservation fee.

Requests for cancellations due to military contingency should be submitted as soon as possible, but MUST be received no later than three (3) business days prior to the scheduled check-in date.

To cancel a R&R reservation due to a military contingency, you must submit proper notification of the contingency, including your name, confirmation number, the check-in date, and the nature of the military contingency. A general description such as "reserve unit activation," "overseas deployment," "delayed return from deployment," or "leave involuntarily cancelled due to military requirements" is sufficient. Please do not send mission-specific, operational details or any other information which may be considered sensitive or confidential to the military. The notification should be from the unit commander or the first field grade officer (or GS equivalent) in your chain of command stating that your leave was involuntarily cancelled due to military requirements. Please fax this notification to 317-805-9335, or mail to:

Armed Forces Vacation Club Customer Service
PO Box 2099
Carmel, IN 46082

Depending on your booking, you may see the following fees:

Base Price: This is the base rental fee and is always displayed in the booking price.

Resort Fees: Certain resorts charge resort fees. Additional resort fees may apply and are typically collected at check-in. Amounts vary by resort and can depend on guest count, stay length, amenities, etc. Please contact the resort for exact details. These resort fees are paid directly to the resort.

Local Fees: Certain resort stays (particularly international) may require payments to be made in local currencies. Local fees reflect resort fees and local currency details.

Total Price: Total Price reflects the amount of mandatory charges and fees due for your trip, including fees collected by both Armed Forces Vacation Club and the Resort. Additional fees for items specific to your stay or for optional services may apply (for example, cleaning fees, parking fees, pet fees, additional guest fees, etc.). For the most complete information on all fees charged by the resort, contact the resort directly. Other restrictions may apply.

Who collects these fees?

• Armed Forces Vacation Club collects: Booking fees and any additional travel products such as Premium memberships.
• The Resort collects: Any applicable mandatory resort fees (or all-inclusive fees, if applicable) or local fees. These may vary based on your stay, such as length, number of guests, or amenities used. For the most accurate and up-to-date information for your vacation, please contact the resort directly.

GlobalGo Travel Insurance* is a travel protection provider that helps travelers protect their trips from unexpected events. Through its partnership with Armed Forces Vacation Club, GlobalGo offers travel insurance plans designed to provide peace of mind before and during travel.

What is travel insurance?

Travel insurance provides coverage for unforeseen events that can affect your travel plans. It protects from financial losses due to life’s unexpected curveballs. This includes, but is not limited to: Trip Cancellations, Medical Emergencies, Evacuation Coverage, Trip Delays, and Lost/Delayed Baggage.

Coverage typically begins the date after purchase for trip cancellation coverage, and all other coverages start once you have departed on your trip.

Coverage typically ends when the policyholder lands at their return destination.

What are the key benefits of the travel insurance plan?

The plan includes coverage for pre-departure trip cancellation, post-departure trip interruption, travel delay, baggage and personal effects, baggage delay, missed connection for air and cruises, emergency evacuation and repatriation, emergency medical expense, emergency dental expense, and accidental death and dismemberment benefits. Coverage is subject to policy terms, conditions, limitations, and exclusions.

What is the maximum trip cost amount eligible for coverage?

The pre-departure trip cancellation benefit is up to 100% of trip cost, subject to a maximum of $100,000 per trip. Trip cost must meet the policy definition and be shown on the confirmation or application as required.

If my baggage is lost, will the travel insurance plan offer any coverage?

The baggage and personal effects benefit may reimburse direct loss, theft, damage, or destruction of baggage during the covered trip, subject to limits, valuation rules, duties after loss, and exclusions. The maximum is $1,000, with a $500 per item limit and special limitations for certain items.

What is the pre-existing condition lookback?

The policy uses a 90-day lookback period immediately before plan payment for specified treatment, testing, examination, or medication activity involving the insured, traveling companion, or family member scheduled or booked to travel.

I have 'XYZ', a pre-existing medical condition, how will the policy help me if I need to cancel?

The pre-existing condition exclusion waiver may apply if premium is received within 14 days of your initial trip payment. Your insurance agent should handle specific waiver questions.

What is the difference between trip cancellation and trip interruption?

Trip cancellation applies before departure when a covered reason prevents the insured from taking the trip. Trip interruption applies after departure or when arrival is delayed and may reimburse certain unused prepaid costs and additional transportation expenses.

How do trip cancellation and trip interruption work?

Trip cancellation may reimburse prepaid, non-refundable trip costs if the insured is prevented from taking the covered trip due to a covered reason that occurs before departure and while coverage is in effect. The maximum is up to 100% of trip cost, with a $100,000 maximum per trip.

Trip interruption may reimburse unused prepaid trip costs and certain additional transportation expenses if the insured is delayed or unable to continue the covered trip after departure due to covered reasons. The maximum is up to 150% of trip cost, with a $150,000 maximum per insured.

Is the travel insurance plan primary or secondary?

The insurance provided by the travel insurance plan, except international travel medical expense, is excess of all other valid and collectible insurance.

Are there any notable exclusions in the travel insurance plan?

In addition to any applicable coverage‐specific exclusions, the following exclusions apply to all losses and all coverages. This plan does not cover loss caused by or resulting from: intentionally self-inflicted injury, suicide, or attempted suicide while sane or insane; war (whether declared or not) or act of war, participation in a civil disorder, riot, insurrection or unrest; being under the influence of drugs or narcotics, unless administered upon the advice of a physician as prescribed; intoxication above the legal limit at the time of loss; commission or the attempt to commit a criminal act; participation in or loss due to dangerous activities; directly or indirectly, the actual, alleged or threatened discharge, dispersal, seepage, migration, escape, release or exposure to any hazardous biological, chemical, nuclear radioactive material, gas, matter or contamination; participation in civil disorder, riot or a felony; any loss or expense incurred as the result of a pre‐existing medical condition.

The pre‐existing medical condition exclusion is waivable if the following conditions are met:

• The option is purchased within fifteen (15) days of initial trip payment;
• All insureds are medically able to travel when this option cost is paid.

Please contact your agent for information and an opportunity to learn more about the preexisting condition exclusions.

If I'm delayed, will the travel insurance plan provide any kind of coverage?

The travel delay benefit may reimburse reasonable additional lodging, meals, telephone calls, and local transportation if the covered trip is delayed for 6 consecutive hours or more due to covered causes. The maximum is $1,000, subject to $200 per day.

How can I purchase the travel insurance plan?

You can purchase the travel insurance plan at least 1 day prior to your departure date. The plan may be purchased through https://goreadyinsurance.com/partners/afvc/gg/single-trip.

What if I purchase and then decide I do not want it?

The plan includes a 14-day right to examine coverage after receipt. If the insured is not satisfied, the policy may be returned within that period, provided the insured has not yet departed on the covered trip and has not incurred a covered loss. Please contact your insurance agent to cancel your policy. State-specific rules may vary.

What if I book additional travel outside of Armed Forces Vacation Club?

The plan may allow certain related outside arrangements to be insured if the appropriate trip cost is included and plan rules are met. Your insurance agent can assist you with any additional questions.

How do I file a claim?

To file a claim, contact your claims administrator. The confirmation of coverage contains the claim administration contact information. Written notice of a covered loss should be provided within 90 days of the covered loss or as soon as reasonably possible. Proof of loss requirements are described in the policy.

What should I do if I need assistance during the trip?

The 24/7 Travel Assistance Services* are there for you around the clock during your covered trip. While traveling, one toll-free call gives you access to a variety of travel services such as medical emergency assistance and lost baggage retrieval. You can reach them at 888-637-0449 (within US & Canada), 978-651-1236 (outside US & Canada) or at mail@oncallinternational.com.

How can I contact GlobalGo Insurance Customer Service?

For the answer to any benefits questions, you should speak directly to a GlobalGo Insurance Customer Solutions Specialist at (800) 536-7840.

*The travel insurance plan is produced by:

• AU Warranty and Insurance Services, LLC DBA GlobalGo Insurance Services
• 601 Brickell Key Drive, Suite 605, Miami, FL 33131
• service@goreadyinsurance.com
• (800) 536-7840
• CALIFORNIA LICENSE NUMBER 6014980