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Hard Rock Hotel Cancun

Property ID: 2065

Address: Kilómetro 14.5 Paseo Kukulcán Zona Hotelera Cancún Quintana Roo 77500 Mexico

Phone: 52 998/881-3600

TripAdvisor Rating

16567 reviews

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Overview

Hard Rock Hotel Cancun is a beach paradise that has become a preferred destination for many rock stars and also for families and traveling couples thanks to its fantastic facilities. Children and teenagers will find kids' clubs, games room and family entertainment options. The beach complex has a fantastic swimming pool and sun terrace, 2 pool bars, restaurants and snack bars, a gym and spa facilities. Enjoy unlimited access to the amenities of the All Inclusive plan such as incredible culinary experiences in 6 first-class restaurants. Our suites and rooms offer unrivaled luxuries: Jacuzzi tub, 32" flat screen TVs, bathrobes and slippers, premium bathroom amenities, a stocked mini bar, and elegant white fine cotton sheets and duvet with PURE © for those seeking hassle-free sleep in our allergy-free rooms.

Travel Dates

Unit Details

Standard Member Price

Premium Member Price

Travel Dates

Unit Details

Standard Member Price

Premium Member Price

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Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Internet access in public areas (fees may apply) (Wireless Internet Access, Wireless Internet Access in all rooms.)

Languages spoken onsite (English, Mandarin, Portuguese)

Medical facility (Onsite)

Movie Rental (Yes)

Multilingual staff (Yes)

Nightclub (3 Miles)

Onsite - Swimming pool - children's (Yes)

Onsite - Swimming pool - total number of pools (4)

Onsite - Wave pool (No)

Poolside bar (Yes)

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (No)

Restaurants and Dining

Proximity: Onsite

Type: Bistro

Type: Casual

Type: Dress code

Type: International

Type: Oriental

Type: Pizzeria

Cafe Or Coffee Shop: Yes

Snack Bar: Yes

Room Service Available: Yes

Banquet Facilities: Yes

Activities

(Swimming) beach (Onsite)

Amusement Parks (37 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Boating (Nearby)

Casino / Gambling

Child care (Onsite)

Children Activities (Onsite)

Cinema/Movie Theater (2 Miles)

Cultural Sites (53 Miles)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Onsite)

Helicopter/airplane sightseeing

Hiking

Historical Areas (53 Miles)

Hunting

Jet skiing

Natural Sites (44 Miles)

Parks/Zoos (37 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Running track/path

Scuba Diving (Nearby)

Shopping (Onsite)

Snorkeling

Tennis (Onsite)

Theme Park (47 Miles)

Volleyball (Onsite)

Water park (Onsite)

Water Skiing (Nearby)

Windsurfing (Nearby)

Unit Info

Enjoy sleep like a rock® bedding featuring 300-threadcount, egyptian cotton, along with a 42” flat screen HDTV with plug-and-play technology; custom-designed furniture and specially selected artwork from around the world; dynamic lighting fixtures suitable for entertainment and working; Hansgrohe rain showers and Rock Spa® bath products; Wireless internet; Minibar with sodas, bottled water, juice & domestic beer; Bar service and 24-hour room service; In-room safe; Bluetooth-enabled wireless alarm clock radio; Complimentary streaming music channels; Rock Om® - In-room on-demand yoga videos.Hotel units have either a king bed or double beds + 1 bathroom. Unit type allocation is NOT guaranteed.

Airport Location

Cancun - CUN (13 Miles)

Airport Shuttle Service Available: Yes

Hard Rock Hotel Cancun is located just 25 minutes from Cancun International Airport. Transportation from the airport is included. *To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to transfercancun@rcdhotels.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Wednesday, Tuesday, Thursday, Sunday, Saturday, Monday, Friday

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

Mandatory 7 Day All Inclusive Program. Child fees apply from 4-17 years old. Additional adult in the same room receive an additional discount on All Inclusive fees. •Hotel units require a minimum occupancy of 2 Adults per unit. The program includes all meals, beverages, on-site resort activities, non-motorized water sports and transportation from & to the airport. •Christmas & New Year weeks (51-52) reservations MUST prepay the Mandatory All Inclusive Program at least 30 days prior to the arrival date or the resort will reserve the right to honor accommodations. All Inclusive program cancellation policy: In high season cancellations made with 30 or more days’ notice the full amount will be refundable and cancellations made within less than 15 days prior to check-in a two day penalty will apply. In low season cancellations made with 5 or more days’ notice the full amount will be refundable (High season is considered to be from April 10-16, 2022, Jun 17-Aug 20, 2022 Dec 23-31, 2022, Feb 10-13, 2023, Apr 1-9, 2023, Jun 17-Aug 20, 2023, Dec 17-31, 2023 & Jan 1-2, 2024). Low season: Rest of the year not mentioned as a High season. Reservations that have not been prepaid up to a maximum of 45 days after confirming it, cannot be canceled and reconfirmed again for the same resort and travel dates to make use of the discount window of the current promotion; any reservation that is classified as a reconfirmation will be considered a promotion violation and will not be able to receive the benefit/discount of the current promotion.

Date Range	Fee
Jun 13, 2022 - Aug 18, 2022	263.50 US Dollars (per Adult, per Day in a Hotel)
Jun 13, 2022 - Aug 18, 2022	71.00 US Dollars (per Child, per Day in a Hotel)
Aug 19, 2022 - Oct 31, 2022	229.00 US Dollars (per Adult, per Day in a Hotel)
Aug 19, 2022 - Oct 31, 2022	71.00 US Dollars (per Child, per Day in a Hotel)
Nov 01, 2022 - Dec 16, 2022	239.50 US Dollars (per Adult, per Day in a Hotel)
Nov 01, 2022 - Dec 16, 2022	71.00 US Dollars (per Child, per Day in a Hotel)
Dec 17, 2022 - Jan 02, 2023	420.00 US Dollars (per Adult, per Day in a Hotel)
Dec 17, 2022 - Jan 02, 2023	73.00 US Dollars (per Child, per Day in a Hotel)
Jan 03, 2023 - Apr 01, 2023	290.00 US Dollars (per Adult, per Day in a Hotel)
Jan 03, 2023 - Apr 01, 2023	73.00 US Dollars (per Child, per Day in a Hotel)
Apr 02, 2023 - Apr 08, 2023	345.00 US Dollars (per Adult, per Day in a Hotel)
Apr 02, 2023 - Apr 08, 2023	73.00 US Dollars (per Child, per Day in a Hotel)
Apr 09, 2023 - Jun 16, 2023	275.00 US Dollars (per Adult, per Day in a Hotel)
Apr 09, 2023 - Jun 16, 2023	73.00 US Dollars (per Child, per Day in a Hotel)
Jun 17, 2023 - Aug 19, 2023	285.00 US Dollars (per Adult, per Day in a Hotel)
Jun 17, 2023 - Aug 19, 2023	73.00 US Dollars (per Child, per Day in a Hotel)
Aug 20, 2023 - Oct 31, 2023	255.00 US Dollars (per Adult, per Day in a Hotel)
Aug 20, 2023 - Oct 31, 2023	73.00 US Dollars (per Child, per Day in a Hotel)
Nov 01, 2023 - Dec 22, 2023	445.00 US Dollars (per Adult, per Day in a Hotel)
Nov 01, 2023 - Dec 22, 2023	73.00 US Dollars (per Child, per Day in a Hotel)

See Current News for more information on Resort Fees.

Mandatory Fees

Mandatory Usage Fee is 10.00 U.S. dollars. Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.

Mandatory Environment Tax is 28.87 local currency. Only Credit Cards accepted. Mandatory Enviroment Tax per reservation, per night.

Policy Restrictions

Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.

Animals are permitted; You must contact resort prior to travel for restrictions and or fees.

Other Information

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation

Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.

In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.

RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).

Covid-19 Tests may be available on site. Please contact resort for details plus terms and conditions. RCI and its related entities shall not have any liability related to individual resorts' on-site COVID-19 testing (or absence of on-site COVID-19 testing)

RCI has no affiliation with Aquaworld, and makes no representations regarding the safety of any service or off-site amenity offered by Aquaworld.

Legendary Owners or Palace Premier owners (C086, 3159 & C793) cannot travel to HardRock, except to the Hard Rock resort in Tenerife (DE27, DG31 & DG32).

3% state lodging tax already included in fees.

Pet-Friendly Resort. This program only applies to dogs and cats, maximum two (2) pets, per room ($150 USD per pet, per stay). The weight limit is 18 kilos/50 pounds. Guests staying with pets must sign an agreement upon check-in.