Hard Rock Hotel Cancun

Property ID:  2065

Address:  Kilómetro 14.5 Paseo Kukulcán Zona Hotelera Cancún Quintana Roo 77500 Mexico

Phone: 52 998/881-3600

This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the Price of the accommodations.

Applicable Fees

Mandatory Fees

Mandatory Usage Fee is 10.00 U.S. dollars, . Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.

Mandatory Environment Tax is 67.42 local currency, . Only Credit Cards accepted. Mandatory Enviroment Tax per reservation, per night.

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0 Units Available
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Resort Information

Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Internet access in public areas (fees may apply)  (Wireless Internet Access in all rooms., Wireless Internet Access)

Languages spoken onsite  (English, Portuguese, Mandarin)

Medical facility (Onsite)

Movie Rental  (Yes)

Multilingual staff (Yes)

Nightclub (3 Miles)

Onsite - Swimming pool - children's  (Yes)

Onsite - Swimming pool - total number of pools  (4)

Onsite - Wave pool (No)

Poolside bar (Yes)

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (No)

Restaurants and Dining

Proximity: Onsite

Type: Bistro

Type: Casual

Type: Dress code

Type: International

Type: Oriental

Type: Pizzeria

Cafe Or Coffee Shop: Yes

Snack Bar: Yes

Room Service Available: Yes

Banquet Facilities: Yes

Activities

(Swimming) beach (Onsite)

Amusement Parks (37 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Boating (Nearby)

Casino / Gambling 

Child care (Onsite)

Children Activities (Onsite)

Cinema/Movie Theater (2 Miles)

Cultural Sites (53 Miles)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Onsite)

Helicopter/airplane sightseeing 

Hiking 

Historical Areas (53 Miles)

Hunting 

Jet skiing 

Natural Sites (44 Miles)

Parks/Zoos (37 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Running track/path 

Scuba Diving (Nearby)

Shopping (Onsite)

Snorkeling 

Tennis (Onsite)

Theme Park (47 Miles)

Volleyball (Onsite)

Water park (Onsite)

Water Skiing (Nearby)

Windsurfing (Nearby)

Unit Info

Our rooms feature Sleep Like a Rock® bedding, a 42-inch flat-screen HDTV, custom-designed furniture, and specially selected artwork. The bathrooms have Hansgrohe rain showers and Rock Spa® bath products. Stay connected with wireless internet, and enjoy our minibar, bar service, and 24-hour room service. Our amenities include an in-room safe, Bluetooth-enabled wireless alarm clock radio, and complimentary streaming music channels. Stay active with on-demand yoga videos through Rock Om®. Deluxe Room King is for 1 adult & 1 kid up to 12. Deluxe Room Double sleeps up to 3 adults & 1 kid under 17, or 2 adults & 2 kids under 17, or 1 adult & 3 kids under 17. Bed types are not guaranteed.

Airport Location

Cancun - CUN (13 Miles)

Airport Shuttle Service Available: Yes

Hard Rock Hotel Cancun is located just 25 minutes from Cancun International Airport. Transportation from the airport is included. *To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to vacationplanners@hrhcancun.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Tuesday, Monday, Friday, Saturday, Thursday, Wednesday, Sunday

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

Policy Restrictions

Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.

Animals are permitted; You must contact resort prior to travel for restrictions and or fees.

Other Information

To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation.

Pet-friendly resort ONLY allows dogs and cats. Maximum two pets is allowed per room for USD $150 per pet per stay. The pet weight limit is 18 kilos/50 pounds. Guests staying with pets MUST sign an agreement upon check-in.

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.

RCI has no affiliation with Aquaworld, and makes no representations regarding the safety of any service or off-site amenity offered by Aquaworld.

RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.

The fees include the 5% state lodging tax.

Legendary or Palace Premier owners with active or inactive memberships and RCI memberships beginning with (C086, 3159, C793, and F102) cannot travel to any all-inclusive Hard Rock properties, and all violations will be canceled. They can travel to Hard Rock in Tenerife only (DE27, DG31, and DG32).

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

The program covers all meals, beverages, on-site resort activities, non-motorized water sports, and transportation to and from the airport. The 2024 all-inclusive fees are refundable for cancellations made within 5 or more days before check-in. A one-day penalty will apply for cancellations made less than 5 days before check-in in low season. In high season fees are refundable for cancellations made 30 or more days before check-in. A two-day penalty will apply for cancellations made less than 30 days before check-in. High season includes Jan 01-02, Feb 01-05, Feb 14-19, Mar 24-31, Jun 22-Aug 17, Sep 12-16, and Nov 14-18. The rest of the year is considered as low season. Reservations that have not been prepaid, cannot be canceled and reconfirmed again for the same resort and travel dates to make use of the discount window of the current promotion. Any reconfirmations will be classified as promotion violations and will not be able to receive the benefit/discount of the current promotion.

Date Range Fee Details
Jun 17, 2024 - Aug 19, 2024 389.50 US Dollars (per Adult, per Day in a Hotel) Hotel 04/02 unit fees. Please verify occupancy required above.
Jun 17, 2024 - Aug 19, 2024 368.00 US Dollars (per Adult, per Day in a Hotel) Hotel 02/02 unit fees. Please verify occupancy required above.
Jun 17, 2024 - Aug 19, 2024 124.00 US Dollars (per Child, per Day in a Hotel)
Aug 20, 2024 - Oct 31, 2024 325.50 US Dollars (per Adult, per Day in a Hotel)
Aug 20, 2024 - Oct 31, 2024 124.00 US Dollars (per Child, per Day in a Hotel)
Nov 01, 2024 - Dec 20, 2024 339.50 US Dollars (per Adult, per Day in a Hotel)
Nov 01, 2024 - Dec 20, 2024 124.00 US Dollars (per Child, per Day in a Hotel)
Dec 21, 2024 - Jan 02, 2025 587.72 US Dollars (per Adult, per Day in a Hotel) Hotel 02/02 unit fees. Please verify occupancy required above.
Dec 21, 2024 - Jan 02, 2025 684.21 US Dollars (per Adult, per Day in a Hotel) Hotel 04/02 unit fees. Please verify occupancy required above.
Dec 21, 2024 - Jan 02, 2025 245.61 US Dollars (per Child, per Day in a Hotel)
Jan 03, 2025 - Apr 12, 2025 384.21 US Dollars (per Adult, per Day in a Hotel)
Jan 03, 2025 - Apr 12, 2025 245.61 US Dollars (per Child, per Day in a Hotel)
Apr 13, 2025 - Apr 20, 2025 573.68 US Dollars (per Adult, per Day in a Hotel) Hotel 04/02 unit fees. Please verify occupancy required above.
Apr 13, 2025 - Apr 20, 2025 542.98 US Dollars (per Adult, per Day in a Hotel) Hotel 02/02 unit fees. Please verify occupancy required above.
Apr 13, 2025 - Apr 20, 2025 245.61 US Dollars (per Child, per Day in a Hotel)
Apr 21, 2025 - Jun 16, 2025 363.16 US Dollars (per Adult, per Day in a Hotel) Hotel 02/02 unit fees. Please verify occupancy required above.
Apr 21, 2025 - Jun 16, 2025 393.86 US Dollars (per Adult, per Day in a Hotel) Hotel 04/02 unit fees. Please verify occupancy required above.
Apr 21, 2025 - Jun 16, 2025 245.61 US Dollars (per Child, per Day in a Hotel)
Jun 17, 2025 - Aug 19, 2025 414.91 US Dollars (per Adult, per Day in a Hotel) Hotel 04/02 unit fees. Please verify occupancy required above.
Jun 17, 2025 - Aug 19, 2025 392.98 US Dollars (per Adult, per Day in a Hotel) Hotel 02/02 unit fees. Please verify occupancy required above.
Jun 17, 2025 - Aug 19, 2025 245.61 US Dollars (per Child, per Day in a Hotel)
Aug 20, 2025 - Oct 31, 2025 341.23 US Dollars (per Adult, per Day in a Hotel)
Aug 20, 2025 - Oct 31, 2025 245.61 US Dollars (per Child, per Day in a Hotel)
Nov 01, 2025 - Dec 17, 2025 363.16 US Dollars (per Adult, per Day in a Hotel)
Nov 01, 2025 - Dec 17, 2025 245.61 US Dollars (per Child, per Day in a Hotel)

See Applicable Fees for more information on any applicable Resort Fees.

Use of this website constitutes acceptance of the Armed Forces Vacation Club ​Terms & Conditions and Privacy Notice.
*Taxes are additional. All prices are in U.S. dollars. Regular R&R (formerly Space Available) price is $429 USD per week when booked through the call center, and $419 USD per week when booked online. Free membership is based on eligibility. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. For additional terms and conditions, click here or call your Armed Forces Vacation Club® guide at 1-800-724-9988. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount or coupon. Other restrictions may apply. Offer void where prohibited by law.
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