Hard Rock Hotel Cancun

Property ID:  2065

Address:  Kilómetro 14.5 Paseo Kukulcán Zona Hotelera Cancún Quintana Roo 77500 Mexico

Phone: 52 998/881-3600

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Resort Information

Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Internet access in public areas (fees may apply)  (Wireless Internet Access, Wireless Internet Access in all rooms.)

Languages spoken onsite  (English, Mandarin, Portuguese)

Medical facility (Onsite)

Movie Rental  (Yes)

Multilingual staff (Yes)

Nightclub (3 Miles)

Onsite - Swimming pool - children's  (Yes)

Onsite - Swimming pool - total number of pools  (4)

Onsite - Wave pool (No)

Poolside bar (Yes)

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (No)

Restaurants and Dining

Proximity: Onsite

Type: Bistro

Type: Casual

Type: Dress code

Type: International

Type: Oriental

Type: Pizzeria

Cafe Or Coffee Shop: Yes

Snack Bar: Yes

Room Service Available: Yes

Banquet Facilities: Yes

Activities

(Swimming) beach (Onsite)

Amusement Parks (37 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Boating (Nearby)

Casino / Gambling 

Child care (Onsite)

Children Activities (Onsite)

Cinema/Movie Theater (2 Miles)

Cultural Sites (53 Miles)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Onsite)

Helicopter/airplane sightseeing 

Hiking 

Historical Areas (53 Miles)

Hunting 

Jet skiing 

Natural Sites (44 Miles)

Parks/Zoos (37 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Running track/path 

Scuba Diving (Nearby)

Shopping (Onsite)

Snorkeling 

Tennis (Onsite)

Theme Park (47 Miles)

Volleyball (Onsite)

Water park (Onsite)

Water Skiing (Nearby)

Windsurfing (Nearby)

Unit Info

Enjoy sleep like a rock® bedding featuring 300-threadcount, egyptian cotton, along with a 42” flat screen HDTV with plug-and-play technology; custom-designed furniture and specially selected artwork from around the world; dynamic lighting fixtures suitable for entertainment and working; Hansgrohe rain showers and Rock Spa® bath products; Wireless internet; Minibar with sodas, bottled water, juice & domestic beer; Bar service and 24-hour room service; In-room safe; Bluetooth-enabled wireless alarm clock radio; Complimentary streaming music channels; Rock Om® - In-room on-demand yoga videos.

Airport Location

Cancun - CUN (13 Miles)

Airport Shuttle Service Available: Yes

Hard Rock Hotel Cancun is located just 25 minutes from Cancun International Airport. Transportation from the airport is included. *To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to transfercancun@rcdhotels.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Saturday, Sunday, Thursday, Friday, Monday, Tuesday, Wednesday

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

Mandatory 7 Day All Inclusive Program. 2021: Child fee is $67 per night (4-17 years old). 2022: Child fee is $71 per night (4-17 years old). 2022: Additional adult in the same room receive an additional 11% discount on All Inclusive fees. •Hotel units require a minimum occupancy of 2 Adults per unit. The program includes all meals, beverages, on-site resort activities, non-motorized water sports and transportation from & to the airport. •Christmas & New Year weeks (51-52) reservations MUST prepay the Mandatory All Inclusive Program at least 30 days prior to the arrival date or the resort will reserve the right to honor accommodations. All Inclusive program cancellation policy: In high season cancellations made with 30 or more days’ notice the full amount will be refundable and cancellations made within less than 30 days prior to check-in a two day penalty will apply. In low season cancellations made with 5 or more days’ notice the full amount will be refundable (High season is considered to be  from Dec 21 2020 to Jan 3 2021 and Dec 21 2021 to Jan 3 2022). Low season is considered to be: January 4 2021 to December20 2021 and January 4 2022 to December 20 2022.

Date Range Fee
May 27, 2021 - Dec 23, 2021 226.50 US Dollars (per Adult, per Day in a Hotel)
May 27, 2021 - Dec 23, 2021 67.00 US Dollars (per Child, per Day in a Hotel)
Jun 13, 2021 - Aug 18, 2021 511.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Jun 13, 2021 - Aug 18, 2021 69.00 US Dollars (per Child, per Day in a 2 Bedroom)
Aug 19, 2021 - Oct 31, 2021 444.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Aug 19, 2021 - Oct 31, 2021 69.00 US Dollars (per Child, per Day in a 2 Bedroom)
Nov 01, 2021 - Dec 17, 2021 466.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Nov 01, 2021 - Dec 17, 2021 69.00 US Dollars (per Child, per Day in a 2 Bedroom)
Dec 18, 2021 - Jan 02, 2022 939.50 US Dollars (per Adult, per Day in a 2 Bedroom)
Dec 18, 2021 - Jan 02, 2022 71.00 US Dollars (per Child, per Day in a 2 Bedroom)
Dec 24, 2021 - Jan 02, 2022 469.50 US Dollars (per Adult, per Day in a Hotel)
Dec 24, 2021 - Jan 02, 2022 71.00 US Dollars (per Child, per Day in a Hotel)
Jan 03, 2022 - Apr 18, 2022 599.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Jan 03, 2022 - Apr 18, 2022 71.00 US Dollars (per Child, per Day in a 2 Bedroom)
Jan 03, 2022 - Apr 18, 2022 299.00 US Dollars (per Adult, per Day in a Hotel)
Jan 03, 2022 - Apr 18, 2022 71.00 US Dollars (per Child, per Day in a Hotel)
Apr 19, 2022 - Jun 12, 2022 498.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Apr 19, 2022 - Jun 12, 2022 71.00 US Dollars (per Child, per Day in a 2 Bedroom)
Apr 19, 2022 - Jun 12, 2022 249.00 US Dollars (per Adult, per Day in a Hotel)
Apr 19, 2022 - Jun 12, 2022 71.00 US Dollars (per Child, per Day in a Hotel)
Jun 13, 2022 - Aug 18, 2022 527.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Jun 13, 2022 - Aug 18, 2022 71.00 US Dollars (per Child, per Day in a 2 Bedroom)
Jun 13, 2022 - Aug 18, 2022 263.50 US Dollars (per Adult, per Day in a Hotel)
Jun 13, 2022 - Aug 18, 2022 71.00 US Dollars (per Child, per Day in a Hotel)
Aug 19, 2022 - Oct 31, 2022 457.50 US Dollars (per Adult, per Day in a 2 Bedroom)
Aug 19, 2022 - Oct 31, 2022 71.00 US Dollars (per Child, per Day in a 2 Bedroom)
Aug 19, 2022 - Oct 31, 2022 229.00 US Dollars (per Adult, per Day in a Hotel)
Aug 19, 2022 - Oct 31, 2022 71.00 US Dollars (per Child, per Day in a Hotel)
Nov 01, 2022 - Dec 16, 2022 480.50 US Dollars (per Adult, per Day in a 2 Bedroom)
Nov 01, 2022 - Dec 16, 2022 71.00 US Dollars (per Child, per Day in a 2 Bedroom)
Nov 01, 2022 - Dec 16, 2022 239.50 US Dollars (per Adult, per Day in a Hotel)
Nov 01, 2022 - Dec 16, 2022 71.00 US Dollars (per Child, per Day in a Hotel)

See Current News for more information on Resort Fees.

Current News

Mandatory Fees

Mandatory Usage Fee is 10.00 U.S. dollars. Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.

Policy Restrictions

Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.

Animals are permitted; You must contact resort prior to travel for restrictions and or fees.

Other Information

To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation

RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).

Covid-19 Tests may be available on site. Please contact resort for details plus terms and conditions. RCI and its related entities shall not have any liability related to individual resorts' on-site COVID-19 testing (or absence of on-site COVID-19 testing)

Legendary Owners or Palace Premier owners (C086, 3159 & C793) cannot travel to HardRock, except to the Hard Rock resort in Tenerife (DE27, DG31 & DG32).

3% state lodging tax already included in fees.

Pet-Friendly Resort. This program only applies to dogs and cats, maximum two (2) pets, per room ($150 USD per pet, per stay). The weight limit is 18 kilos/50 pounds. Guests staying with pets must sign an agreement upon check-in.

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

In preparation for your upcoming vacation please check for any testing requirements, travel restrictions, or local mandates related to Covid-19 to and from your confirmed destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.

RCI has no affiliation with Aquaworld, and makes no representations regarding the safety of any service or off-site amenity offered by Aquaworld.

Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.

Use of this website constitutes acceptance of the Armed Forces Vacation Club Terms & Conditions and Privacy Notice.
*Taxes are additional. All prices are in U.S. dollars. Regular R&R (formerly Space Available) price is $389 USD per week when booked through the call center, and $379 USD per week when booked online. Free membership is based on eligibility. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. For additional terms and conditions, click here or call your Armed Forces Vacation Club® guide at 1-800-724-9988. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount or coupon. Other restrictions may apply. Offer void where prohibited by law.
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