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Sun Palace

Property ID:  2902

Address:  Boulevard Kukulcán Kilómetro 20, Zona Hotelera ZONA HOTELERA Cancún Quintana Roo Benito Juárez 77500 Mexico

Phone: 998-8914100

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Resort Information

Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Doorman/doorwoman (Yes)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Gift shops or newsstand (Yes)

Internet access in public areas (fees may apply)  (Wireless Internet Access, Wireless Internet Access in all rooms.)

Jacuzzi/Hot tub (Onsite)

Languages spoken onsite  (French, German, Spanish, English, Portuguese)

Laundry facilities (Nearby)

Medical facility (Onsite)

Multilingual staff (Yes)

Nightclub (Nearby)

Onsite - Swimming pool - total number of pools  (3)

Post Office (Onsite)

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Swimming pool (Onsite)

Television in lobby (No)

Restaurants and Dining

Proximity: Onsite

Snack Bar: Yes


Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Nearby)

Boating (Nearby)

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (2 Miles)

Helicopter/airplane sightseeing (6 Miles)

Hiking (56 Miles)

Jet skiing (Nearby)

Local Tourism Web address ()

Ping Pong (Onsite)

Running track/path (Nearby)

Scuba Diving (Onsite)

Shopping (3 Miles)

Snorkeling (12 Miles)

Tennis (9 Miles)

Water Skiing (Nearby)

Windsurfing (Nearby)

Unit Info

Palace Resorts guest rooms are spacious and luxurious, with amenities like Double Whirlpool Tub, 24-hour room service, unlimited long distance calling to the US and Canada, CHI-brand personal-care products, wireless internet and in-room premium beer, wine and spirits.

Airport Location

Cancun - CUN (8 Miles)

Airport Shuttle Service Available: Yes

Sun Palace is only 25 minutes from Cancun International Airport.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Thursday, Tuesday, Wednesday, Friday, Saturday, Sunday, Monday

Express Check In / Check Out Available: No

Pay AI at least 30 days prior and contact to schedule your transfer from the airport.

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

Mandatory 7 Nights All Inclusive Program. Fees are per couple, per night. Adults Only (must be over 21 years old). *Different fees apply during the same week confirmed & will be charged daily according to each stay. The program includes all meals, beverages, activities, non-motorized water sports. The 3% state lodging tax is already included in the AI fee.

Date Range Fee
Apr 08, 2018 - Aug 18, 2018 353.00 US Dollars (per Couple, per Day in a Studio)
Aug 19, 2018 - Oct 15, 2018 343.00 US Dollars (per Couple, per Day in a Studio)
Oct 16, 2018 - Dec 21, 2018 343.00 US Dollars (per Couple, per Day in a Studio)
Dec 22, 2018 - Jan 04, 2019 525.00 US Dollars (per Couple, per Day in a Studio)

See Current News for more information on Resort Fees.

Current News

Policy Restrictions

Minimum age check-in is 21.

Maximum Occupancy of 2 adults per room, no exceptions.

No Pets. Please contact the resort directly regarding its ADA service animal policy.

Other Information

There is a 3% state lodging tax.

Mandatory 7 Nights All Inclusive Program. Fees are per couple, per night. Maximum 2 people per unit allowed. Units have only one King size bed. Adult Only Resort (Must be over 21 years old). Palace Premier owners can not travel to Palace resorts (DG53, DG63, DG64, DG65, DG66,2902 & C794).

*Special Promotion: Receive 1,500 resort credits in complete indulgences. Members confirmed in consecutive weeks can only use up to 1,500 credits per week and cannot be accumulated. Resort Credits usage is subject to 16% tax, payable by member.

All Inclusive program must be paid upon check in. Your reservation includes Airport-Hotel-Airport transportation. To receive transportation benefit, please contact Palace via e-mail to and provide them with your reservation information (RCI ID number, Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date, time and Number of travelers).

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

You will receive a confirmation via email, which you must print and bring with you when you get picked up at the airport. For more information, also visit