AI Hard Rock Hotel Riviera Maya Heaven
Overview
Welcome to Hard Rock Hotel Riviera Maya, our incredible all-inclusive hotel in Riviera Maya! We combine luxury and satisfaction with beautiful tropical views and a private white sandy beach. We now have a water park called Rockaway Bay. We offer a Rock Shop® plus luxury tents, and two pools, including a children's pool, snorkeling, paddling, and kayaking on the private beach of this seaside paradise. Guests can use our Body Rock® Fitness Center which is our state-of-the-art gym, with weight training equipment. Children can enjoy a piece of paradise at the Hard Rock Roxity Kids Club™which offers activities, games, crafts, and music for younger guests, and The Cavern Music Lab is a fun lounge for your teenagers. Guests can also enjoy the Club Slide, tennis courts, bicycles, and a climbing wall.
This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the price of the accommodations.1
Additional fees and policies may apply. Please view all fee and policy information below.
Mandatory Fees
- Mandatory usage fee is 17.75 U.S. dollars, per person, per stay, . Only Credit Cards accepted. Foreigners must complete the form and payment at https://visitax.gob.mx prior to departure.
Resort Fees
- Mandatory state lodging tax fee is 3 % . Cash or Credit is accepted.
- Pets fee is 150 U.S. dollars for all units. Only Credit Cards accepted. There is a fee of $150 per pet per week, maximum of 2 pets. Cats & dogs ONLY.
- Mandatory environment tax fee is 33.94 local currency . Only Credit Cards accepted. Mandatory Environmental Tax is per unit, per night.
Availability
Location
Reviews
Resort Information
- Resort Amenities
- Restaurants and Dining
- Activities
- Accessibility
- Unit Info
- Airport Information
- Check-In Information
- Front Desk Information
- ATM/banking (Onsite)
- Bar/lounge (Onsite)
- Billiards or pool table (Yes)
- Business center (Yes)
- Car Rental (Onsite)
- Concierge desk/services (Yes)
- Conference facilities (Onsite)
- Currency exchange (Onsite)
- Dry cleaning/laundry service (Onsite)
- Fitness Center (Onsite)
- Game room (Onsite)
- Gift shops or newsstand (Yes)
- Hot tub (Onsite)
- Internet access in public areas (fees may apply) (Wireless Internet Access in all rooms., Wireless Internet Access)
- Languages spoken onsite (English, Spanish)
- Laundry facilities (Onsite)
- Medical facility (Onsite)
- Movie Rental (Onsite)
- Multilingual staff (Yes)
- Nightclub (Offsite)
- Onsite - Swimming pool - total number of pools (5+)
- Poolside bar (Yes)
- Salon (Onsite)
- Spa (Onsite)
- Sport Courts / Grounds (Onsite)
- Steam Room (Yes)
- Swimming pool (Onsite)
- Television in lobby (Yes)
Policy Restrictions
- Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.
- Minimum age check-in is 18.
- Pet Information: Animals are permitted; You must contact resort prior to travel for restrictions and or fees.
Other Information
- All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.
- Contact the property directly for special requests by email at: customercarervm@hrhrivieramaya.com. Please include the following in your email: the full name on the reservation, your reservation number, account number, travel dates, the exact property you are traveling to, and the information regarding your special needs.
- Legendary or Palace Premier owners with active or inactive memberships and RCI memberships beginning with (C086, 3159, C793, and F102) cannot travel to any all-inclusive Hard Rock properties, and all violations will be canceled. They can travel to Hard Rock in Tenerife only (DE27, DG31, and DG32).
- Pet-friendly resort for dogs and cats ONLY, for a fee. A maximum of two pets is allowed per room, and the weight limit is 18 kilos/50 pounds per pet. Guests bringing a pet (or pets) MUST sign an agreement upon check-in.
- Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
- RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
- The fees include the 3% state lodging tax.
All Inclusive Information1
This is a Mandatory All-Inclusive Resort. Mandatory All-Inclusive means that you must participate in the resort's all-inclusive program and you are required to pay the associated all-inclusive fees. All-inclusive fees are due directly to the resort at or before check-in and are required for all members of your party. The all-inclusive fees for this resort are listed below:
At our unique Riviera Maya all-inclusive beach property, we offer a celebrity-style ultimate beachfront playground, transforming the typical all-inclusive vacation into a rockstar paradise. The resort reflects our Mexican heritage and cosmopolitan flair. Enjoy Hard Rock Hotel Riviera Maya Heaven and our authentic all-inclusive program. Please note that guests MUST PREPAY the all-inclusive fees for their stay at the Hard Rock Hotels according to the seasonality of their travel dates. For HIGH SEASON reservations from December 17 to January 4, the all-inclusive fees must be paid at least 45 DAYS BEFORE the scheduled check-in date. If the fees are not prepaid, it will NOT be eligible for the discount pricing and may be subject to cancellation. For LOW SEASON reservations from January 5 to December 16, the all-inclusive fees must be prepaid at least 15 DAYS BEFORE the scheduled check-in date. For inquiries and pre-payments, please contact us during business hours at +1 (866) 437-5817* or +1 (866) 640-1681 from the USA or Canada, +0 (800) 761-8645 from Brazil, and +01 (998) 881-1290 from Mexico and other countries. Guests can also contact us by email at rearrival@rcdhotels.com. Our business hours are Monday to Friday, 8:00 am to 8:00 pm CST, and Saturday and Sunday from 9:00 am to 6:00 pm CST. Complimentary round-trip airport transfers must be requested by email at transfercancun@rcdhotels.com a minimum of ten days before the scheduled check-in date and must include all guests’ names, flight numbers, and arrival and departure dates and times. If your reservation is made less than ten days in advance or if your stay is reserved for less than three nights, complimentary transportation is not provided. Cancellation Policies: Low season cancellations: If a reservation is canceled at least 30 days before check-in, a one-night penalty will apply. The Low Season in 2025 is from January 6 through December 20, except for April 13 through April 19. High Season cancellations: If a reservation is canceled at least 45 days before check-in, a refund is offered. Otherwise, the fees are not refundable. The high season in 2025 is from December 21st through January 5th, 2026, and from April 13th through April 19th. If a refund is not requested, the amount paid may be applied to another reservation at an RCD resort, including Hard Rock Cancun, Hard Rock Riviera Maya, Hard Rock Vallarta, Hard Rock Los Cabos, Hard Rock Punta Cana, and AVA Resort Cancun, as long as it
All Inclusive Fees and program terms and conditions are determined by each Resort and are subject to change without notice.
Click here to see more information on applicable Resort Fees.
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