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Hard Rock Hotel Riviera Maya Heaven

Property ID: 5703

Address: Lote 3 Rancho El Trébol, Carretera Federal Cancún-Tulum KM 72 Municipio Solidaridad Puerto Aventuras Quintana Roo 77400 Mexico

Phone: 52 984/875-1100

TripAdvisor Rating

11116 reviews

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Overview

Welcome to Hard Rock Hotel Riviera Maya, our incredible All-Inclusive hotel in Riviera Maya! Here, luxury and satisfaction are perfectly combined in a setting of beautiful tropical views & a private white sand beach. Now Hard Rock Hotel Riviera Maya has its very own water park, Rockaway Bay. Be the first to slide down our slides! 9 for children & adolescents; 8 of different sizes for children; and 6 high speed for teens and adults. Luxury Tents and Rock Shop® - $ 2 pools, including a children's pool Swimming, snorkeling, paddling and kayaking on the private beach of the seaside resort. Body Rock® Fitness Center with state-of-the-art gym, weight training equipment and a variety of classes at Les Mills Hard Rock Roxity Kids Club ™ The Cavern Music Lab - Teens Lounge & Club Slide Tennis courts, bicycles and climbing wall. For the Woodward Monkey Experience & Wrecktangle - fees will apply.

This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the Price of the accommodations.

Mandatory Fees

Mandatory Usage Fee is 10.00 U.S. dollars, per person, per stay, . Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.

Mandatory State Lodging tax fee is 3 % . Cash or Credit is accepted.

Travel Dates

Unit Details

Standard Member Price

Premium Member Price

Travel Dates

Unit Details

Standard Member Price

Premium Member Price

Explore the Area:

Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Hot tub (Onsite)

Internet access in public areas (fees may apply) (Wireless Internet Access in all rooms., Wireless Internet Access)

Languages spoken onsite (Spanish, English)

Laundry facilities (Onsite)

Medical facility (Onsite)

Movie Rental (Onsite)

Multilingual staff (Yes)

Nightclub

Onsite - Swimming pool - total number of pools (5+)

Poolside bar (Yes)

Salon (Onsite)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (Yes)

Restaurants and Dining

Proximity: Onsite

Cafe Or Coffee Shop: Yes

Snack Bar: Yes

Room Service Available: Yes

Banquet Facilities: Yes

Activities

(Swimming) beach (6 Miles)

Amusement Parks (9 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Onsite)

Casino / Gambling

Child care (Onsite)

Cinema/Movie Theater (12 Miles)

Cultural Sites (19 Miles)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Nearby)

Golf - driving range ()

Historical Areas (25 Miles)

Jet skiing

Lake (1 Miles)

Natural Sites (9 Miles)

Parks/Zoos (9 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Safari (12 Miles)

Scuba Diving (Onsite)

Shopping (Onsite)

Snorkeling (Onsite)

Tennis (Onsite)

Theme Park (9 Miles)

Volleyball (Onsite)

Water park (Onsite)

Water Skiing (Nearby)

Windsurfing (Nearby)

Wineries (12 Miles)

Unit Info

The Hard Rock Hotel Riviera Maya boasts 577 ultra-plush rooms and suites that offer all the legendary amenities you could ask for. From private balconies to hydro spa tubs, flat-screen satellite TVs, and free Wi-Fi throughout, every guest can live like a rock star. With 24-hour room service, a fully stocked mini-bar, and snacks for everyone in your crew, you can kick back and relax in style. Deluxe Gold King Bed unit fits 2 adults or 1 adult with 1 child under 3 yrs old. Deluxe Gold Double Beds 4 fits 3 adults with 1 child under 17 yrs old, 2 adults with 2 children under 17 yrs old, or 1 adult with 3 children under 17 yrs old. Note that bed type allocation is not guaranteed. Come experience the non-stop service and style of the Hard Rock Hotel Riviera Maya where every guest is treated like a rock star.

Airport Location

Cancun - CUN (50 Miles)

Airport Shuttle Service Available: Yes

From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included.*To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to vacationplanners@hrhrivieramaya.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Tuesday, Wednesday, Thursday, Friday, Monday, Saturday, Sunday

Express Check In / Check Out Available: No

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

Policy Restrictions

Minimum age check-in is 18.

Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.

Animals are permitted; You must contact resort prior to travel for restrictions and or fees.

Other Information

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation.

Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.

RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.

Legendary or Palace Premier owners with active or inactive memberships and RCI memberships beginning with (C086, 3159, C793, and F102) cannot travel to any all-inclusive Hard Rock properties, and all violations will be canceled. They can travel to Hard Rock in Tenerife only (DE27, DG31, and DG32).

The fees include the 3% state lodging tax.

Pet-friendly resort ONLY allows dogs and cats. Maximum two pets is allowed per room for USD $150 per pet per stay. The pet weight limit is 18 kilos/50 pounds. Guests staying with pets MUST sign an agreement upon check-in.

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

The program covers all meals, beverages, on-site resort activities, non-motorized water sports, and transportation to and from the airport. The 2024 all-inclusive fees are refundable for cancellations made within 5 or more days before check-in. A one-day penalty will apply for cancellations made less than 5 days before check-in in low season. In high season fees are refundable for cancellations made 30 or more days before check-in. A two-day penalty will apply for cancellations made less than 30 days before check-in. High season includes Jan 01-02, Feb 01-05, Feb 14-19, Mar 24-31, Jun 22-Aug 17, Sep 12-16, and Nov 14-18. The rest of the year is considered as low season. Reservations that have not been prepaid, cannot be canceled and reconfirmed again for the same resort and travel dates to make use of the discount window of the current promotion. Any reconfirmations will be classified as promotion violations and will not be able to receive the benefit/discount of the current promotion.

Date Range	Fee	Details
Aug 20, 2024 - Oct 31, 2024	321.50 US Dollars (per Adult, per Day in a Hotel)
Nov 01, 2024 - Dec 20, 2024	344.00 US Dollars (per Adult, per Day in a Hotel)
Dec 21, 2024 - Jan 02, 2025	642.11 US Dollars (per Adult, per Day in a Hotel)	Hotel 04/02 unit fees. Please verify occupancy required above.
Dec 21, 2024 - Jan 02, 2025	614.04 US Dollars (per Adult, per Day in a Hotel)	Hotel 02/02 unit fees. Please verify occupancy required above.
Jan 03, 2025 - Apr 12, 2025	392.10 US Dollars (per Adult, per Day in a Hotel)	Hotel 04/02 unit fees. Please verify occupancy required above.
Jan 03, 2025 - Apr 12, 2025	385.09 US Dollars (per Adult, per Day in a Hotel)	Hotel 02/02 unit fees. Please verify occupancy required above.
Apr 13, 2025 - Apr 20, 2025	478.95 US Dollars (per Adult, per Day in a Hotel)	Hotel 04/02 unit fees. Please verify occupancy required above.
Apr 13, 2025 - Apr 20, 2025	457.02 US Dollars (per Adult, per Day in a Hotel)	Hotel 02/02 unit fees. Please verify occupancy required above.
Apr 21, 2025 - Jun 16, 2025	350.88 US Dollars (per Adult, per Day in a Hotel)
Jun 17, 2025 - Aug 19, 2025	396.49 US Dollars (per Adult, per Day in a Hotel)	Hotel 04/02 unit fees. Please verify occupancy required above.
Jun 17, 2025 - Aug 19, 2025	374.56 US Dollars (per Adult, per Day in a Hotel)	Hotel 02/02 unit fees. Please verify occupancy required above.
Aug 20, 2025 - Oct 31, 2025	333.33 US Dollars (per Adult, per Day in a Hotel)
Nov 01, 2025 - Dec 17, 2025	357.89 US Dollars (per Adult, per Day in a Hotel)