Hard Rock Hotel Riviera Maya Heaven
Property ID: 5703
Address: Lote 3 Rancho El Trébol, Carretera Federal Cancún-Tulum KM 72 Municipio Solidaridad Puerto Aventuras Quintana Roo 77400 Mexico
Phone: 52 984/875-1100
Overview
Welcome to Hard Rock Hotel Riviera Maya, our incredible all-inclusive hotel in Riviera Maya! We combine luxury and satisfaction with beautiful tropical views and a private white sandy beach. We now have a water park called Rockaway Bay. We offer a Rock Shop® plus luxury tents, and two pools, including a children's pool, snorkeling, paddling, and kayaking on the private beach of this seaside paradise. Guests can use our Body Rock® Fitness Center which is our state-of-the-art gym, with weight training equipment. Children can enjoy a piece of paradise at the Hard Rock Roxity Kids Club™which offers activities, games, crafts, and music for younger guests, and The Cavern Music Lab is a fun lounge for your teenagers. Guests can also enjoy the Club Slide, tennis courts, bicycles, and a climbing wall.
This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the Price of the accommodations.
Applicable Fees
Mandatory Fees
Mandatory State Lodging tax fee is 3 % . Cash or Credit is accepted.
Pets fee is 150 U.S. dollars for all units. Only Credit Cards accepted. There is a fee of $150 per pet per week, maximum of 2 pets. Cats & dogs ONLY.
Travel Dates
Unit Details
Standard Member Price
Premium Member Price
Travel Dates
--
Unit Details
--
Standard Member Price
--
Reviews
Resort Information
Resort Amenities
ATM/banking (Onsite)
Bar/lounge (Onsite)
Billiards or pool table (Yes)
Business center (Yes)
Car Rental (Onsite)
Concierge desk/services (Yes)
Conference facilities (Onsite)
Currency exchange (Onsite)
Dry cleaning/laundry service (Onsite)
Fitness Center (Onsite)
Game room (Onsite)
Gift shops or newsstand (Yes)
Hot tub (Onsite)
Internet access in public areas (fees may apply) (Wireless Internet Access in all rooms., Wireless Internet Access)
Languages spoken onsite (English, Spanish)
Laundry facilities (Onsite)
Medical facility (Onsite)
Movie Rental (Onsite)
Multilingual staff (Yes)
Nightclub
Onsite - Swimming pool - total number of pools (5+)
Poolside bar (Yes)
Salon (Onsite)
Spa (Onsite)
Sport Courts / Grounds (Onsite)
Steam Room (Yes)
Swimming pool (Onsite)
Television in lobby (Yes)
Restaurants and Dining
Proximity: Onsite
Cafe Or Coffee Shop: Yes
Snack Bar: Yes
Room Service Available: Yes
Banquet Facilities: Yes
Activities
(Swimming) beach (6 Miles)
Amusement Parks (9 Miles)
Beach (Onsite)
Beach facilities (Onsite)
Bicycling (Onsite)
Casino / Gambling
Child care (Onsite)
Cinema/Movie Theater (12 Miles)
Cultural Sites (19 Miles)
Driving distances to attractions ()
Entertainment / Nightlife (Onsite)
Fishing (Nearby)
Golf (Nearby)
Golf - driving range ()
Historical Areas (25 Miles)
Jet skiing
Lake (1 Miles)
Natural Sites (9 Miles)
Parks/Zoos (9 Miles)
Ping Pong (Onsite)
Playground (Onsite)
Safari (12 Miles)
Scuba Diving (Onsite)
Shopping (Onsite)
Snorkeling (Onsite)
Tennis (Onsite)
Theme Park (9 Miles)
Volleyball (Onsite)
Water park (Onsite)
Water Skiing (Nearby)
Windsurfing (Nearby)
Wineries (12 Miles)
Unit Info
The Hard Rock Hotel Riviera Maya boasts 577 ultra-plush rooms and suites that offer all the amenities you could ask for. With private balconies, hydro spa tubs, flat-screen satellite TVs, and free Wi-Fi throughout, every guest can vacation like a rock star. We provide 24-hour room service, a fully stocked mini-bar, and snacks for everyone in your crew, so you can kick back and relax in style. Come experience the non-stop service and style of the Hard Rock Hotel Riviera Maya where every guest is treated like a rock star.
Airport Location
Cancun - CUN (50 Miles)
Airport Shuttle Service Available: Yes
From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included.*To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to vacationplanners@hrhrivieramaya.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.
Check-In Information
Check In: 15:00
Check Out: 12:00
Weeks Check In Days: Saturday, Monday, Friday, Sunday, Thursday, Tuesday, Wednesday
Express Check In / Check Out Available: No
Front Desk Information
Front Desk Available: Yes
Front Desk Available 24 Hours
Policy Restrictions
Minimum age check-in is 18.
Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.
Animals are permitted; You must contact resort prior to travel for restrictions and or fees.
Other Information
All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.
Contact the property directly for special requests by email at: customercarervm@hrhrivieramaya.com. Please include the following in your email: the full name on the reservation, your reservation number, account number, travel dates, the exact property you are traveling to, and the information regarding your special needs.
Pet-friendly resort for dogs and cats ONLY, for a fee. A maximum of two pets is allowed per room, and the weight limit is 18 kilos/50 pounds per pet. Guests bringing a pet (or pets) MUST sign an agreement upon check-in.
Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
The fees include the 3% state lodging tax.
Legendary or Palace Premier owners with active or inactive memberships and RCI memberships beginning with (C086, 3159, C793, and F102) cannot travel to any all-inclusive Hard Rock properties, and all violations will be canceled. They can travel to Hard Rock in Tenerife only (DE27, DG31, and DG32).
RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
All Inclusive Information
Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.
Picture a perfect day in paradise enjoying spectacular views of turquoise waters in a luxury setting while lounging at the new adults-only Eden Pool. The Eden Pool offers cabanas with full service, entertainment, and a swim-up bar. For dinner take a walk over to UMO, where you can experience traditional Mexican Yucatan cuisine. You can also enjoy WAI, which offers a modern twist on Thai cuisine, and if you’re in the mood for a little bit of everything, our new self-serve restaurant, Faro, offers many delicious options from all over the world. Wind down at Arribo Bar, where you can sip on specialty Jigger + Shaker craft cocktails. End your day perfectly as you indulge in a late-night dip in your newly remodeled swim-up room.
| Date Range | Fee | Details |
|---|---|---|
| Nov 01, 2024 - Dec 20, 2024 | 344.00 US Dollars (per Adult, per Day in a Hotel) | |
| Dec 21, 2024 - Jan 02, 2025 | 642.11 US Dollars (per Adult, per Day in a Hotel) | Hotel 04/02 unit fees. Please verify occupancy required above. |
| Dec 21, 2024 - Jan 02, 2025 | 614.04 US Dollars (per Adult, per Day in a Hotel) | Hotel 02/02 unit fees. Please verify occupancy required above. |
| Jan 03, 2025 - Apr 12, 2025 | 392.10 US Dollars (per Adult, per Day in a Hotel) | Hotel 04/02 unit fees. Please verify occupancy required above. |
| Jan 03, 2025 - Apr 12, 2025 | 385.09 US Dollars (per Adult, per Day in a Hotel) | Hotel 02/02 unit fees. Please verify occupancy required above. |
| Apr 13, 2025 - Apr 20, 2025 | 478.95 US Dollars (per Adult, per Day in a Hotel) | Hotel 04/02 unit fees. Please verify occupancy required above. |
| Apr 13, 2025 - Apr 20, 2025 | 457.02 US Dollars (per Adult, per Day in a Hotel) | Hotel 02/02 unit fees. Please verify occupancy required above. |
| Apr 21, 2025 - Jun 16, 2025 | 350.88 US Dollars (per Adult, per Day in a Hotel) | |
| Jun 17, 2025 - Aug 19, 2025 | 396.49 US Dollars (per Adult, per Day in a Hotel) | Hotel 04/02 unit fees. Please verify occupancy required above. |
| Jun 17, 2025 - Aug 19, 2025 | 374.56 US Dollars (per Adult, per Day in a Hotel) | Hotel 02/02 unit fees. Please verify occupancy required above. |
| Aug 20, 2025 - Oct 31, 2025 | 333.33 US Dollars (per Adult, per Day in a Hotel) | |
| Nov 01, 2025 - Dec 17, 2025 | 357.89 US Dollars (per Adult, per Day in a Hotel) |
See Applicable Fees for more information on any applicable Resort Fees.
Recommended Resorts
Vacations for heroes - you've earned it
