Hard Rock Hotel Riviera Maya Heaven

Property ID:  5703

Address:  Lote 3 Rancho El Trébol, Carretera Federal Cancún-Tulum KM 72 Municipio Solidaridad Puerto Aventuras Quintana Roo 77400 Mexico

Phone: 52 984/875-1100

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0 Units Available
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Resort Information

Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Internet access in public areas (fees may apply)  (Wireless Internet Access in all rooms., Wireless Internet Access)

Jacuzzi/Hot tub (Onsite)

Languages spoken onsite  (English, Spanish)

Laundry facilities (Onsite)

Medical facility (Onsite)

Movie Rental (Onsite)

Multilingual staff (Yes)

Nightclub 

Onsite - Swimming pool - total number of pools  (5+)

Poolside bar (Yes)

Salon (Onsite)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (Yes)

Restaurants and Dining

Proximity: Onsite

Cafe Or Coffee Shop: Yes

Snack Bar: Yes

Room Service Available: Yes

Banquet Facilities: Yes

Activities

(Swimming) beach (6 Miles)

Amusement Parks (9 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Onsite)

Casino / Gambling 

Child care (Onsite)

Cinema/Movie Theater (12 Miles)

Cultural Sites (19 Miles)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Nearby)

Golf - driving range ()

Historical Areas (25 Miles)

Jet skiing 

Lake (1 Miles)

Natural Sites (9 Miles)

Parks/Zoos (9 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Safari (12 Miles)

Scuba Diving (Onsite)

Shopping (Onsite)

Snorkeling (Onsite)

Tennis (Onsite)

Theme Park (9 Miles)

Volleyball (Onsite)

Water park (Onsite)

Water Skiing (Nearby)

Windsurfing (Nearby)

Wineries (12 Miles)

Unit Info

577 ULTRA PLUSH ROOMS & SUITES! Head to the front row for all the legendary amenities one room can handle. Go ahead and step out to your private balcony and soak it in. Kick it with hydro spa tubs, flat screen satellite TVs, and free Wi-Fi throughout. Live like a legend with 24-hour room service, a fully stocked mini-bar, and snacks perfect for everyone in your crew. Then head out and experience all the non-stop service and style of the Hard Rock Hotel Riviera Maya. Here, every guest is nothing short of a Rock Star. And it all starts with your lavish room. *Bed type can be requested but is not guaranteed and will be subject to availability.

Airport Location

Cancun - CUN (50 Miles)

Airport Shuttle Service Available: Yes

From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included.*To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to transfercancun@rcdhotels.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Monday, Saturday, Wednesday, Thursday, Sunday, Friday, Tuesday

Express Check In / Check Out Available: No

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

7 Days All Inclusive Program Mandatory. Resort only for Adults over 18 years old. The program includes all meals, beverages, on-site resort activities, non-motorized water sports and transportation from & to the airport. •Christmas & New Year weeks (51-52) reservations MUST prepay the Mandatory All Inclusive Program at least 30 days prior to the arrival date or the resort will reserve the right to honor accommodations. All Inclusive program cancellation policy: In high season cancellations made with 30 or more days’ notice the full amount will be refundable and cancellations made within less than 30 days prior to check-in a two day penalty will apply. In low season cancellations made with 5 or more days’ notice the full amount will be refundable (High season is considered to be  from Dec 21 2020 to Jan 3 2021 and Dec 21 2021 to Jan 3 2022). Low season is considered to be: January 4 2021 to December20 2021 and January 4 2022 to December 20 2022.

Date Range Fee
Sep 25, 2020 - Jan 07, 2022 226.50 US Dollars (per Adult, per Day in a Hotel)

See Current News for more information on Resort Fees.

Current News

Mandatory Fees

Mandatory State Lodging tax is 3 %. Cash or Credit is accepted.

Policy Restrictions

Minimum age check-in is 18.

Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.

Animals are permitted; You must contact resort prior to travel for restrictions and or fees.

Other Information

Pet-Friendly Resort. This program only applies to dogs and cats, maximum two (2) pets, per room ($150 USD per pet, per stay). The weight limit is 18 kilos/50 pounds. Guests staying with pets must sign an agreement upon check-in.

In preparation for your upcoming vacation please check for any testing requirements, travel restrictions, or local mandates related to Covid-19 to and from your confirmed destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.

Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.

To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

Legendary Owners or Palace Premier (C086 & 3159) can not travel to HardRock, except to the Hard Rock resort in Tenerife (DE27, DG31 & DG32).

3% state lodging tax already included in fees.

Use of this website constitutes acceptance of the Armed Forces Vacation Club Terms & Conditions and Privacy Notice.
*Taxes are additional. All prices are in U.S. dollars. Regular R&R (formerly Space Available) price is $369 USD per week when booked through the call center, and $359 USD per week when booked online. Free membership is based on eligibility. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. For additional terms and conditions, click here or call your Armed Forces Vacation Club® guide at 1-800-724-9988. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount or coupon. Other restrictions may apply. Offer void where prohibited by law.
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