Hard Rock Hotel Riviera Maya Heaven

Property ID:  5703

Address:  Lote 3 Rancho El Trébol, Carretera Federal Cancún-Tulum Kilómetro 72 Municipio Solidaridad 72 MUNICIPIO SOLIDARIDAD Puerto Aventuras Quintana Roo 77400 Mexico

Phone: 984-8751100

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Resort Information

Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Internet access in public areas (fees may apply)  (Wireless Internet Access, Wireless Internet Access in all rooms.)

Jacuzzi/Hot tub (Onsite)

Languages spoken onsite  (Spanish, English)

Laundry facilities (Onsite)

Medical facility (Onsite)

Movie Rental (Onsite)

Multilingual staff (Yes)

Nightclub 

Onsite - Swimming pool - total number of pools  (5+)

Poolside bar (Yes)

Salon (Onsite)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (Yes)

Restaurants and Dining

Proximity: Onsite

Cafe Or Coffee Shop: Yes

Snack Bar: Yes

Room Service Available: Yes

Banquet Facilities: Yes

Activities

(Swimming) beach (6 Miles)

Amusement Parks (9 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Onsite)

Casino / Gambling 

Child care (Onsite)

Cinema/Movie Theater (12 Miles)

Cultural Sites (19 Miles)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Nearby)

Golf - driving range ()

Historical Areas (25 Miles)

Jet skiing 

Lake (1 Miles)

Natural Sites (9 Miles)

Parks/Zoos (9 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Safari (12 Miles)

Scuba Diving (Onsite)

Shopping (Onsite)

Snorkeling (Onsite)

Tennis (Onsite)

Theme Park (9 Miles)

Volleyball (Onsite)

Water park (Onsite)

Water Skiing (Nearby)

Windsurfing (Nearby)

Wineries (12 Miles)

Unit Info

577 ULTRA PLUSH ROOMS & SUITES Head to the front row for all the legendary amenities one room can handle. Go ahead and step out to your private balcony and soak it in. Kick it with hydro spa tubs, flat screen satellite TVs, and free Wi-Fi throughout. Live like a legend with 24-hour room service, a fully stocked mini-bar, and snacks perfect for everyone in your crew. Then, head out and experience all the non-stop service and style of the Hard Rock Hotel Riviera Maya. Here, every guest is nothing short of a Rock Star. And it all starts with your lavish room. *Bed type can be requested but not guaranteed, subject to availability.

Airport Location

Cancun - CUN (50 Miles)

Airport Shuttle Service Available: Yes

From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included.*To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to transfercancun@rcdhotels.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Sunday, Friday, Monday, Saturday, Wednesday, Thursday, Tuesday

Express Check In / Check Out Available: No

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

Mandatory 7 Day All Inclusive Program. Fees are per room, per night in double or single occupancy. Adults Only Resort (Must be over 18 years old). 2018 Fees: Additional Adult in the same room US$122.43 per night. 2019 Fees up to Dec20: Additional Adult in the same room US$130 per night. 2020 Fees as of Dec21/2019: Additional Adult in the same room US$134 per night. •Different fees apply during the same week confirmed & will be charged daily according to each stay. •Christmas & New Year weeks (51-52) reservations MUST prepay the Mandatory All Inclusive Program at least 30 days prior to the arrival date or the resort will reserve the right to honor accommodations. •New Year week (52) has a cancellation penalty of 100% of the prepaid All Inclusive fee if cancelled 45 days or less of the arrival date. The program includes all meals, beverages, on-site resort activities, non-motorized water sports and transportation from & to the airport.

Date Range Fee
Aug 19, 2019 - Oct 31, 2019 356.25 US Dollars (per Couple, per Day in a Hotel)
Nov 01, 2019 - Dec 20, 2019 360.05 US Dollars (per Couple, per Day in a Hotel)
Dec 21, 2019 - Jan 01, 2020 893.00 US Dollars (per Couple, per Day in a Hotel)
Jan 02, 2020 - Apr 18, 2020 573.80 US Dollars (per Couple, per Day in a Hotel)
Apr 19, 2020 - Jun 19, 2020 398.05 US Dollars (per Couple, per Day in a Hotel)
Jun 20, 2020 - Aug 18, 2020 460.75 US Dollars (per Couple, per Day in a Hotel)
Aug 19, 2020 - Oct 31, 2020 367.65 US Dollars (per Couple, per Day in a Hotel)
Nov 01, 2020 - Dec 18, 2020 371.45 US Dollars (per Couple, per Day in a Hotel)

See Current News for more information on Resort Fees.

Current News

Mandatory Fees

Mandatory State Lodging tax is 3 %. Cash or Credit is accepted.

Policy Restrictions

Minimum age check-in is 18.

Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.

No Pets. Please contact the resort directly regarding its ADA/general service animal policy.

Other Information

3% state lodging tax already included in fees.

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

Legendary Owners or Palace Premier can not travel to HardRock, except to the Hard Rock resort in Tenerife (DE27, DG31 & DG32).

Vacations for heroes - you've earned it.
Use of this website constitutes acceptance of the Armed Forces Vacation Club Terms & Conditions and Privacy Notice.
*Taxes are additional. All prices are in U.S. dollars. Regular Space Available price is $369 USD per week when booked through the call center, and $349 USD per week when booked online. Free membership is based on eligibility. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. For additional terms and conditions, click here or call your Armed Forces Vacation Club® guide at 1-800-724-9988. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount or coupon. Other restrictions may apply. Offer void where prohibited by law.
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