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Hard Rock Hotel Riviera Maya Heaven

Property ID:  5703

Address:  Lote 3 Rancho El Trébol, Carretera Federal Cancún-Tulum Kilómetro 72 Municipio Solidaridad 72 MUNICIPIO SOLIDARIDAD Puerto Aventuras Quintana Roo Solidaridad 77400 Mexico

Phone: 984-8751100

TripAdvisor Rating

Mandatory All-Inclusive Resort
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Resort Information

Resort Amenities

Arcade/game room (Onsite)

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (No)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Doorman/doorwoman (Yes)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Gift shops or newsstand (Yes)

Internet access in public areas (fees may apply)  (Wireless Internet Access, Wireless Internet Access in all rooms.)

Jacuzzi/Hot tub (Onsite)

Languages spoken onsite  (Spanish, English)

Laundry facilities (Onsite)

Medical facility (Onsite)

Movie Rental (Onsite)

Multilingual staff (Yes)

Nightclub (Onsite)

Onsite - Swimming pool - total number of pools  (2)

Onsite - Wave pool (No)

Poolside bar (Yes)

Post Office 

Salon (Onsite)

Sauna (No)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (Yes)

Restaurants and Dining

Proximity: Onsite

Snack Bar: Yes


(Swimming) beach (6 Miles)

Amusement Parks (9 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Onsite)

Boating (Nearby)

Children Activities (Onsite)

Cinema/Movie Theater (12 Miles)

Cultural Sites (19 Miles)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Nearby)

Golf - driving range ()

Historical Areas (25 Miles)

Jet skiing 

Lake (1 Miles)

Natural Sites (9 Miles)

Parks/Zoos (9 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Safari (12 Miles)

Scuba Diving (Onsite)

Shopping (Onsite)

Snorkeling (Onsite)

Tennis (Onsite)

Theme Park (9 Miles)

Volleyball (Onsite)

Water park (16 Miles)

Water Skiing (Nearby)

Windsurfing (Nearby)

Wineries (12 Miles)

Unit Info

577 ULTRA PLUSH ROOMS & SUITES Head to the front row for all the legendary amenities one room can handle. Go ahead and step out to your private balcony and soak it in. Kick it with hydro spa tubs, flat screen satellite TVs, and free Wi-Fi throughout. Live like a legend with 24-hour room service, a fully stocked mini-bar, and snacks perfect for everyone in your crew. Then, head out and experience all the non-stop service and style of the Hard Rock Hotel Riviera Maya. Here, every guest is nothing short of a Rock Star. And it all starts with your lavish room. *Bed type can be requested but not guaranteed, subject to availability.

Airport Location

Cancun - CUN (50 Miles)

Airport Shuttle Service Available: Yes

From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included.*To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Saturday, Sunday, Tuesday, Thursday, Friday, Wednesday, Monday

Express Check In / Check Out Available: No

Please send an e-mail to in order to schedule your transfer from the airport.

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

Mandatory 7 Day All Inclusive Program. Fees are per room, per night in double or single occupancy. Adults Only Resort (Must be over 18 years old). 2018 Additional Adult in the same room US$122.43 per night. 2019 Additional Adult in the same room US$130 per night. 2020 Additional Adult in the same room US$134 per night. *Different fees apply during the same week confirmed & will be charged daily according to each stay. *Christmas & New Year weeks (51-52) reservations MUST prepay the Mandatory All Inclusive Program at least 30 days prior to the arrival date or the resort will reserve the right to honor accommodations. *To receive benefits and pre-pay All Inclusive program, please call U.S. 1-866-437-5817, CAN 1-866-640-1681 or send an e-mail to Please verify terms and conditions for each promotion. Restrictions apply.

Date Range Fee
Apr 08, 2018 - Aug 18, 2018 371.17 US Dollars (per Couple, per Day in a Hotel)
Aug 19, 2018 - Oct 31, 2018 343.08 US Dollars (per Couple, per Day in a Hotel)
Nov 01, 2018 - Dec 21, 2018 359.10 US Dollars (per Couple, per Day in a Hotel)
Dec 22, 2018 - Jan 03, 2019 639.86 US Dollars (per Couple, per Day in a Hotel)
Jan 04, 2019 - Apr 27, 2019 510.15 US Dollars (per Couple, per Day in a Hotel)
Apr 28, 2019 - Jun 21, 2019 385.70 US Dollars (per Couple, per Day in a Hotel)
Jun 22, 2019 - Aug 18, 2019 447.45 US Dollars (per Couple, per Day in a Hotel)
Aug 19, 2019 - Oct 31, 2019 356.25 US Dollars (per Couple, per Day in a Hotel)
Nov 01, 2019 - Dec 20, 2019 360.05 US Dollars (per Couple, per Day in a Hotel)
Dec 21, 2019 - Jan 01, 2020 893.00 US Dollars (per Couple, per Day in a Hotel)
Jan 02, 2020 - Apr 18, 2020 573.80 US Dollars (per Couple, per Day in a Hotel)
Apr 19, 2020 - Jun 19, 2020 398.05 US Dollars (per Couple, per Day in a Hotel)
Jun 20, 2020 - Aug 18, 2020 460.75 US Dollars (per Couple, per Day in a Hotel)
Aug 19, 2020 - Oct 31, 2020 367.65 US Dollars (per Couple, per Day in a Hotel)
Nov 01, 2020 - Dec 18, 2020 371.45 US Dollars (per Couple, per Day in a Hotel)

See Current News for more information on Resort Fees.

Current News

Mandatory Fees

State Lodging tax is 3% Ask resort for currency type. Cash or Credit is accepted.

Policy Restrictions

Minimum age check-in is 18.

Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.

No Pets. Please contact the resort directly regarding its ADA service animal policy.

Other Information

Credits are not redeemable for cash and are not transferable or extendable. To receive benefits and pre-pay All Inclusive program, please call U.S. 1-866-437-5817, CAN 1-866-640-1681 or send an e-mail to Please verify terms and conditions for each promotion. Restrictions apply.

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

The program includes all meals, beverages, activities, non-motorized water sports and transportation from & to the airport. 3% state lodging tax already included in fees.

Legendary Owners (ID C793) can not travel to HardRock, except to the Hard Rock resort in Tenerife (DE27, DG31 & DG32)

Pre-pay the All Inclusive fees at least 30 days prior to the check in date and receive 1,800 Resort Credits. Members with consecutive weeks confirmed can only use up to 1,800 credits per week & cannot be accumulated. Resort Credits usage is subject to 20% tax, payable by member.