Hard Rock Hotel Cancun
Overview
Hard Rock Hotel Cancun is a beach paradise that has become a preferred destination for many rock stars and also for families and traveling couples thanks to its fantastic facilities. Children and teenagers will find kids' clubs, games room and family entertainment options. The beach complex has a fantastic swimming pool and sun terrace, 2 pool bars, restaurants and snack bars, a gym and spa facilities. Enjoy unlimited access to the amenities of the All Inclusive plan such as incredible culinary experiences in 6 first-class restaurants. Our suites and rooms offer the unrivaled luxuries: Jacuzzi tub, 32" flat screen TVs, bathrobes & slippers, premium bathroom amenities, a stocked mini bar, and elegant white fine cotton sheets and duvet with PURE © for those seeking hassle-free sleep in our allergy-free rooms.
This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the price of the accommodations.1
Additional fees and policies may apply. Please view all fee and policy information below.
Mandatory Fees
- Mandatory usage fee is 10.00 U.S. dollars, per person, per stay, . Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.
Resort Fees
- Mandatory environment tax fee is 67.42 local currency . Only Credit Cards accepted. Mandatory Environmental Tax is per unit, per night.
Availability
Location
Reviews
Resort Information
- Resort Amenities
- Restaurants and Dining
- Activities
- Accessibility
- Unit Info
- Airport Information
- Check-In Information
- Front Desk Information
- ATM/banking (Onsite)
- Bar/lounge (Onsite)
- Billiards or pool table (Yes)
- Business center (Yes)
- Car Rental (Onsite)
- Concierge desk/services (Yes)
- Conference facilities (Onsite)
- Currency exchange (Onsite)
- Dry cleaning/laundry service (Onsite)
- Fitness Center (Onsite)
- Game room (Onsite)
- Gift shops or newsstand (Yes)
- Grocery Shopping Service (Yes)
- Hot tub (Onsite)
- Internet access in public areas (fees may apply) (Wireless Internet Access in all rooms., Wireless Internet Access)
- Languages spoken onsite (Portuguese, English, Mandarin)
- Laundry facilities (Offsite)
- Medical facility (Onsite)
- Movie Rental (Yes)
- Multilingual staff (Yes)
- Nightclub (4 Miles)
- Onsite - Swimming pool - children's (Yes)
- Onsite - Swimming pool - outdoor (Yes)
- Onsite - Swimming pool - total number of pools (4)
- Poolside bar (Yes)
- Safe-deposit box (In-Room)
- Salon (Onsite)
- Sauna (Yes)
- Spa (Onsite)
- Sport Courts / Grounds (Onsite)
- Steam Room (Yes)
- Swimming pool (Onsite)
- Television in lobby (Yes)
Policy Restrictions
- Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.
- Pet Information: Animals are permitted; You must contact resort prior to travel for restrictions and or fees.
Other Information
- All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.
- Legendary or Palace Premier owners with active or inactive memberships and RCI memberships beginning with (C086, 3159, C793, and F102) cannot travel to any all-inclusive Hard Rock properties, and all violations will be canceled. They can travel to Hard Rock in Tenerife only (DE27, DG31, and DG32).
- Pet-friendly resort ONLY allows dogs and cats. Maximum two pets is allowed per room for USD $150 per pet per stay. The pet weight limit is 18 kilos/50 pounds. Guests staying with pets MUST sign an agreement upon check-in.
- Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
- RCI has no affiliation with Aquaworld, and makes no representations regarding the safety of any service or off-site amenity offered by Aquaworld.
- RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
- The fees include the 5% state lodging tax.
- To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation.
All Inclusive Information1
This is a Mandatory All-Inclusive Resort. Mandatory All-Inclusive means that you must participate in the resort's all-inclusive program and you are required to pay the associated all-inclusive fees. All-inclusive fees are due directly to the resort at or before check-in and are required for all members of your party. The all-inclusive fees for this resort are listed below:
The program covers all meals, beverages, on-site resort activities, non-motorized water sports, and transportation to and from the airport. The 2025 all-inclusive fees are refundable for cancellations made within 5 or more days before check-in. A one-day penalty will apply for cancellations made less than 5 days before check-in in low season. In high season, fees are refundable for cancellations made 30 or more days before check-in. A two-day penalty will apply for cancellations made less than 30 days before check-in. High season includes Jan 01-02, Feb 01-05, Feb 14-19, Mar 24-31, Jun 22-Aug 17, Sep 12-16, and Nov 14-18. The rest of the year is considered as low season. Reservations that have not been prepaid, cannot be canceled and reconfirmed again for the same resort and travel dates to make use of the discount window of the current promotion. Any reconfirmations will be classified as promotion violations and will not be able to receive the benefit and discounts of a current promotion. If a cancellation refund is not requested, the amount paid may be applied to another reservation at an RCD Resorts properties: Hard Rock Cancun, Hard Rock Riviera Maya, Hard Rock Vallarta, Hard Rock Los Cabos, Hard Rock Punta Cana and AVA resort Cancun, as long as it is cancelled 30 nights before check-in.
All Inclusive Fees and program terms and conditions are determined by each Resort and are subject to change without notice.
Click here to see more information on applicable Resort Fees.
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