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The Grand Mayan at Vidanta Riviera Maya

Property ID:  6973

Address:  Kilómetro 48 Carretera Federal Cancún-Playa del Carmen Municipio de Solidaridad Playa del Carmen Quintana Roo Solidaridad 77710 Mexico

Phone: +52 984 2064000

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Resort Information

Resort Amenities

Arcade/game room (Onsite)

ATM/banking (Onsite)

Bar/lounge (Onsite)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Fitness Center (Onsite)

Gift shops or newsstand (Yes)

Grocery Shopping Service (Yes)

Internet access in public areas (fees may apply)  (Wireless Internet Access in all rooms., Wireless Internet Access)

Jacuzzi/Hot tub (Onsite)

Laundry facilities (Onsite)

Marina (12 Miles)

Medical facility (Onsite)

Multilingual staff (Yes)

Nightclub (12 Miles)

Onsite - Swimming pool - children's  (Yes)

Onsite - Swimming pool - indoor  (Unheated)

Onsite - Swimming pool - outdoor  (Yes)

Onsite - Swimming pool - total number of pools  (5+)

Onsite - Wave pool (No)

Poolside bar (Yes)

Safe-deposit box  (In-Room)

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Swimming pool (Onsite)

Restaurants and Dining

Proximity: Onsite

Activities

(Swimming) beach (2 Miles)

Amusement Parks (14 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling ()

Boating (3 Miles)

Bowling Alley (14 Miles)

Casino / Gambling (14 Miles)

Child care (Onsite)

Children Activities (Onsite)

Cinema/Movie Theater (14 Miles)

Cultural Sites 

Entertainment / Nightlife (Onsite)

Fishing (6 Miles)

Golf (Onsite)

Golf - driving range ()

Hiking (Onsite)

Historical Areas (55 Miles)

Horseback Riding 

Jet skiing (Onsite)

Lake (Onsite)

Natural Sites 

Parks/Zoos (4 Miles)

Playground (14 Miles)

Racquetball 

Scuba Diving (Onsite)

Shopping (Onsite)

Snorkeling (Onsite)

Squash 

Tennis (Onsite)

Theme Park (15 Miles)

Volleyball (Onsite)

Water park 

Water Skiing (Onsite)

Windsurfing (9 Miles)

Wineries (Onsite)

Unit Info

The resort has hotel type units with 1 king bed and a single sofa bed. Hotel units are suitable for 2 adults and up to 2 kids under 12 years old; 1 Bedroom units for 5 people and privacy for 4 have 1 King bed, 2 sofa beds and a partial kitchenette with a medium refrigerator; 2 Bedroom units accommodate up to 8 people and have privacy for 6 and are a combination of the previous two. All rooms have cable TV, telephone, safe, air conditioning, closet and bathroom with tub. Some units have a terrace and a small swimming pool, which requires verification with the resort.

Airport Location

Cancun - CUN (20 Miles)

Airport Shuttle Service Available: Yes

Cancun International Airport is 20 miles (32 Km) from the Resort. From the Airport, turn right on Highway 307 towards Playa del Carmen. After passing Puerto Morelos (10 min later) you will see the amazing Arc with the Vidanta logo that welcomes you to the Resort. Resort offers one-way transportation from the Airport to the Hotel.

Check-In Information

Check In: 15:00

Check Out: 10:00

Weeks Check In Days: Thursday, Sunday, Saturday, Friday

Transportation at concierge.cun @ grandmayan.com.mx at least 72 hrs prior to arrival

Current News

Mandatory Fees

Environment Tax is 20.00 local currency. Only Credit Cards accepted Mandatory Enviroment Tax per reservation, per night.

Policy Restrictions

Minimum age check-in is 21.

Hotel units are recommended for 2 adults and 2 children under 12 years of age

1 in 3 rule applies.

No Pets. Please contact the resort directly regarding its ADA service animal policy.

Other Information

Resort applies a US$30 Resort Fee per adult, per night, and a US$15 Resort Fee per children per night (5 to 12 years old). Fee includes: One-way transportation Airport to Hotel, transportation throughout the Resort, local phone calls, basic Internet for 1 device, Gym Access, Press summary, a Welcome drink, Daily Housekeeping service and 25% resort credits.

If booking for a guest, subscriber's RCI weeks ID plus relation number must be provided along with the guest's last name on the reservation. Transportation must be requested at least 48 hrs prior the check in date. To receive the service, you must provide the confirmation received upon arrival. **Close date confirmations made 48 hrs prior to arrival will not be accepted.**

There is a 3% state lodging tax.

Guest Certificate required if member is not traveling, and for multiple and consecutive reservations starting from the second confirmation, with different names for each reservation. Reservations are checked by ID and name. Reservations with the same name will be cancelled. Multiple reservation must be in the same region and consecutive reservations must start in the same day of the week.

Fees or deposits are charged for some amenities.

Security deposit required upon check-in at the resort.

Credit card imprint required upon check-in at the resort.

Resort credits are calculated on the final total of the mandatory resort fee. Resort offers one-way transportation from the Airport to the Hotel. To request this service, please access this link with your confirmation letter in hand: https://shuttleservices.vidanta.com Please enter your RCI weeks ID plus the relation number confirmed, and follow directions in the website to book transportation