Hard Rock Hotel Riviera Maya Hacienda
Overview
Welcome to Hard Rock Hotel Riviera Maya, our incredible All-Inclusive hotel with 1,264 rooms. Here, luxury and satisfaction are perfectly combined in a setting of beautiful tropical views and a private white sand beach. Now Hard Rock Hotel Riviera Maya has its own water park, Rockaway Bay. Be the first to slide down our slides; 9 for children and adolescents; 8 of different sizes for children; and 6 high-speed slides for teens and adults. Luxury Tents and Rock Shop® - $ 2 pools, including a children's pool. There's swimming, snorkeling, paddling and kayaking on the private beach of the seaside resort Body Rock® Fitness Center with state-of-the-art gym, weight training equipment and a variety of classes at Les Mills Hard Rock Roxity Kids Club ™ The Cavern Music Lab - Teens Lounge & Club Slide Tennis courts, bicycles and climbing wall. To enjoy the Woodward Monkey Experience & Wrecktangle, additional fees will apply.
This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the price of the accommodations.1
Additional fees and policies may apply. Please view all fee and policy information below.
Mandatory Fees
- Mandatory Usage Fee is 10.00 U.S. dollars, per person, per stay, . Only Credit Cards accepted. Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.
Availability
Location
Reviews
Resort Information
- Resort Amenities
- Restaurants and Dining
- Activities
- Accessibility
- Unit Info
- Airport Information
- Check-In Information
- Front Desk Information
- ATM/banking (Onsite)
- Billiards or pool table (Yes)
- Concierge desk/services (Yes)
- Currency exchange (Onsite)
- Dry cleaning/laundry service (Onsite)
- Fitness Center (Onsite)
- Gift shops or newsstand (Yes)
- Hot tub (Onsite)
- Internet access in public areas (fees may apply) (Wireless Internet Access, Wireless Internet Access in all rooms.)
- Languages spoken onsite (Spanish, English)
- Laundry facilities (Onsite)
- Medical facility (Onsite)
- Movie Rental (Onsite)
- Multilingual staff (Yes)
- Nightclub (Onsite)
- Onsite - Swimming pool - total number of pools (4)
- Poolside bar (Yes)
- Post Office (Offsite)
- Salon (Onsite)
- Spa (Onsite)
- Sport Courts / Grounds (Onsite)
- Steam Room (Yes)
- Swimming pool (Onsite)
Policy Restrictions
- Rooms are for a maximum of 4 people, no exceptions.
- Pet Information: Animals are permitted; You must contact resort prior to travel for restrictions and or fees.
Other Information
- All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.
- Legendary or Palace Premier owners with active or inactive memberships and RCI memberships beginning with (C086, 3159, C793, and F102) cannot travel to any all-inclusive Hard Rock properties, and all violations will be canceled. They can travel to Hard Rock in Tenerife only (DE27, DG31, and DG32).
- Pet-friendly resort ONLY allows dogs and cats. Maximum two pets is allowed per room for USD $150 per pet per stay. The pet weight limit is 18 kilos/50 pounds. Guests staying with pets MUST sign an agreement upon check-in.
- Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
- RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
- The fees include the 3% state lodging tax.
- To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation.
All Inclusive Information1
This is a Mandatory All-Inclusive Resort. Mandatory All-Inclusive means that you must participate in the resort's all-inclusive program and you are required to pay the associated all-inclusive fees. All-inclusive fees are due directly to the resort at or before check-in and are required for all members of your party. The all-inclusive fees for this resort are listed below:
The program covers all meals, beverages, on-site resort activities, non-motorized water sports, and transportation to and from the airport. The 2024 all-inclusive fees are refundable for cancellations made within 5 or more days before check-in. A one-day penalty will apply for cancellations made less than 5 days before check-in in low season. In high season fees are refundable for cancellations made 30 or more days before check-in. A two-day penalty will apply for cancellations made less than 30 days before check-in. High season includes Jan 01-02, Feb 01-05, Feb 14-19, Mar 24-31, Jun 22-Aug 17, Sep 12-16, and Nov 14-18. The rest of the year is considered as low season. Reservations that have not been prepaid, cannot be canceled and reconfirmed again for the same resort and travel dates to make use of the discount window of the current promotion. Any reconfirmations will be classified as promotion violations and will not be able to receive the benefit/discount of the current promotion.
All Inclusive Fees and program terms and conditions are determined by each Resort and are subject to change without notice.
Click here to see more information on applicable Resort Fees.