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All Inclusive Prepay - Hard Rock Hotel Riviera Maya Hacienda

Property ID:  C143

Address:  CARR. CANCUN TULUM KM 72 LOTE 3 RANCHO EL TREBOL Puerto Aventuras Quintana Roo Solidaridad 77400 Mexico

Phone: 984/875-1100

TripAdvisor Rating

All Inclusive Resort
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Resort Information

Resort Amenities

Arcade/game room (Onsite)

ATM/banking (Onsite)

Billiards or pool table (Yes)

Concierge desk/services (Yes)

Currency exchange (Onsite)

Doorman/doorwoman (Yes)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Gift shops or newsstand (Yes)

Jacuzzi/Hot tub (Onsite)

Languages spoken onsite  (Spanish, English)

Laundry facilities (Onsite)

Medical facility (Onsite)

Movie Rental (Onsite)

Multilingual staff (Yes)

Nightclub (Onsite)

Onsite - Swimming pool - total number of pools  (4)

Onsite - Wave pool (No)

Poolside bar (Yes)

Post Office 

Salon (Onsite)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (No)

Restaurants and Dining

Proximity: Onsite

Snack Bar: Yes


(Swimming) beach (6 Miles)

Amusement Parks (9 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Onsite)

Boating (Onsite)

Child care (Onsite)

Children Activities (Onsite)

Cinema/Movie Theater (12 Miles)

Cultural Sites (19 Miles)

Driving distances to attractions ()

Entertainment / Nightlife ()

Fishing (Onsite)

Golf ()

Golf - driving range ()

Historical Areas (25 Miles)

Natural Sites (9 Miles)

Parks/Zoos (9 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Safari (12 Miles)

Scuba Diving (Onsite)

Shopping (Onsite)

Snorkeling (Onsite)

Tennis (Onsite)

Theme Park (9 Miles)

Volleyball (Onsite)

Water park (16 Miles)

Water Skiing (Onsite)

Windsurfing (Onsite)

Wineries (12 Miles)


Elevator: Yes

Equipment For Deaf: Yes

Braile Or Raised Signage: No

All Inclusive Information

All Inclusive Resort

This is a/an Mandatory All-Inclusive Resort. Additional all-inclusive package fees apply and are not included in the price of accommodation. Mandatory all-inclusive resorts require additional fees to be paid directly to the resort at or before check-in. Booking a reservation at this property requires the traveler to pay all-inclusive fees for all members of his or her party; there is no option to opt-out of the all-inclusive package at this resort.

Date Range Fee Details
Jan 01, 2018 - Apr 07, 2018 1788.00 US Dollars (per Couple, per Week in a Hotel) Regular Fee is US$3,129.
Nov 01, 2017 - Dec 15, 2017 1729.00 US Dollars (per Couple, per Week in a Hotel) Regular Fee is US$2,435.
Nov 01, 2018 - Dec 14, 2018 1439.00 US Dollars (per Couple, per Week in a Hotel) Regular Fee is US$2,519.
Apr 08, 2018 - Aug 18, 2018 1490.00 US Dollars (per Couple, per Week in a Hotel) Regular Fee is US$2,608.
Aug 19, 2018 - Oct 31, 2018 1373.00 US Dollars (per Couple, per Week in a Hotel) Regular Fee is US$2,402.
Aug 20, 2017 - Oct 31, 2017 1327.00 US Dollars (per Couple, per Week in a Hotel) Regular Fee is US$2,322.
Apr 23, 2017 - Aug 19, 2017 1442.00 US Dollars (per Couple, per Week in a Hotel) Regular Fee is US$2,524.

Unit Info

ROOMS & SUITES OF THE HARD ROCK HOTEL RIVIERA MAYAHead to the front row for all the legendary amenities one room can handle. Go ahead, step out to your private balcony and soak it in. Kick it with hydro spa tubs, flat screen satellite TVs, and free Wi-Fi throughout. Live like a legend with 24-hour room service, a fully stocked mini-bar, and snacks perfect for everyone in your crew. Then, head out and experience all the non-stop service and style of the Hard Rock Hotel Riviera Maya. Here, every guest is nothing short of a Rock Star. And it all starts with your lavish room.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Friday, Saturday, Sunday

Please send an e-mail to in order to schedule your transfer from the airport.

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

Current News

Mandatory Fees

State Lodging tax is 3% Ask resort for currency type.

Policy Restrictions

Rooms are for a maximum of 4 people, no exceptions.

No Pets. Please contact the resort directly regarding its ADA service animal policy.

Other Information

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

The promotional fees can only be confirmed & will only be applied ONCE IN A LIFETIME including all the other group resorts! Maximum 2 Multiple/Consecutive weeks allowed only if the second reservation has a guest certificate with a different name than that of the primary members on the account.

Additional & future reservations would need to be confirmed under the regular Hard Rock resort ID's (2065, A791, 5703, 3544 & 6481). Violations to these rules are subject to the cancellation of your reservation without further notice.

To view the All Inclusive Fees you will be responsible for paying upon check in, click on the AI Fees tab above or visit RCI’s “All inclusive” website WWW.RCI.COM

Members with vacation ownership in Palace and/or Legendary, cannot confirm a HARD ROCK All Inclusive Collection resort thru RCI.

Please send an e-mail to transfercancun@ in order to schedule your transfer from the airport.