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Grand Palladium White Sand Resort & Spa at Riviera Maya

Property ID:  C254

Address:  Carretera Chetumal -Puerto Juárez Km.256-100 Solidaridad Riviera Maya Quintana Roo 77710 Mexico

Phone: 984-8772100

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Resort Information

Resort Amenities

Arcade/game room (Onsite)

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Gift shops or newsstand (Yes)

Grocery Shopping Service (Yes)

Internet access in public areas (fees may apply)  (High speed access)

Jacuzzi/Hot tub (Onsite)

Laundry facilities (Onsite)

Marina (3 Miles)

Medical facility (Onsite)

Movie Rental (Onsite)

Multilingual staff (Yes)

Nightclub (Onsite)

Onsite - Swimming pool - children's  (Yes)

Onsite - Swimming pool - indoor  (Unheated)

Onsite - Swimming pool - outdoor  (Yes)

Onsite - Swimming pool - total number of pools  (5+)

Onsite - Wave pool (No)

Poolside bar (Yes)

Safe-deposit box  (In-Room)

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (Yes)

Restaurants and Dining

Proximity: Onsite

Snack Bar: Yes


(Swimming) beach (Onsite)

Amusement Parks (9 Miles)

Beach (Onsite)

Beach facilities (Onsite)


Boating (Onsite)

Casino / Gambling (19 Miles)

Child care (Onsite)

Children Activities (Onsite)

Cinema/Movie Theater (19 Miles)

Cultural Sites (9 Miles)

Entertainment / Nightlife (19 Miles)

Equipment Rentals (Onsite)

Fishing (Onsite)

Golf (19 Miles)

Golf - driving range ()

Golf - miniature (Onsite)

Jet skiing (Onsite)

Lake (Onsite)

Natural Sites (25 Miles)

Parks/Zoos (16 Miles)

Ping Pong (Onsite)

Playground (Onsite)

Racquetball (Onsite)

Safari (19 Miles)

Scuba Diving (Onsite)

Shopping (19 Miles)

Snorkeling (Onsite)

Tennis (Onsite)

Theme Park (16 Miles)

Volleyball (Onsite)

Water park (16 Miles)

Water Skiing (Onsite)

Windsurfing (Onsite)

Wineries (Onsite)

Unit Info

During your stay at Grand Palladium, you can expect spacious and comfortable air-conditioned units with garden views from your private terrace. Hotel units sleep two or four and feature a king-size bed or two double beds, One-Bedroom units sleep three, and Two-Bedroom units can accommodate up to eight, offering a comfortable family stay with a king-size bed, two double beds and two single sofa beds.

Airport Location

Cancun - CUN (0 Miles)

Take Chetumal-Puerto Juarez road towards Tulum. You will drive by Puerto Morelos, Playa del Carmen and Puerto Aventuras. If you keep on driving for ten more minutes you will find the hotel on the left side of the road. You can take the bus at the Cancun Airport. Take the ADO bus towards Playa del Carmen where you can take a taxi to get to the hotel. The hotel is about 80 Km. The cost is about US$65.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Tuesday, Monday, Wednesday, Saturday, Friday, Thursday, Sunday

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

Mandatory All Inclusive Program Fees are per person, per night in double occupancy (2 Adults). There is a Minimum Occupancy of 4 Adults paying full rate in 2 Bedroom units required. Extra adult in the same unit 25% off. One child up to 12 years old free in the same unit. Each additional child 2-12 years pays 50% off the regular Adult fee. Children under 2 years old are free. Minimum 3 nights stay required. Different fees apply during the same week confirmed and will be charged daily according to each stay. To prepay fees please contact at least 15 days prior to your arrival from US & Canada 1866/2807595; from Mexico 01/800-062-1886; Local U.S. & Canada 52-55-5005-6399; Local Mexico 52-55-5005-6383.

Date Range Fee
Apr 02, 2018 - Dec 23, 2018 160.00 US Dollars (per Adult, per Day in a 1 Bedroom)
Apr 02, 2018 - Dec 23, 2018 160.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Apr 02, 2018 - Dec 23, 2018 149.00 US Dollars (per Adult, per Day in a Hotel)
Dec 24, 2018 - Jan 02, 2019 347.00 US Dollars (per Adult, per Day in a 1 Bedroom)
Dec 24, 2018 - Jan 02, 2019 347.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Dec 24, 2018 - Jan 02, 2019 324.00 US Dollars (per Adult, per Day in a Hotel)
Jan 03, 2019 - Apr 01, 2019 227.00 US Dollars (per Adult, per Day in a 1 Bedroom)
Jan 03, 2019 - Apr 01, 2019 227.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Jan 03, 2019 - Apr 01, 2019 212.00 US Dollars (per Adult, per Day in a Hotel)
Apr 02, 2019 - Dec 23, 2019 165.00 US Dollars (per Adult, per Day in a 1 Bedroom)
Apr 02, 2019 - Dec 23, 2019 165.00 US Dollars (per Adult, per Day in a 2 Bedroom)
Apr 02, 2019 - Dec 23, 2019 153.00 US Dollars (per Adult, per Day in a Hotel)

See Current News for more information on Resort Fees.

Current News

Mandatory Fees

Environment Tax is 20.00 local currency. Only Credit Cards accepted Mandatory Enviroment Tax per reservation, per night.

Policy Restrictions

No Pets. Please contact the resort directly regarding its ADA service animal policy.

Other Information

All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.

For more discounts visit: *All guests must contact resort at least 1 week prior to arrival & provide guest names and age in advance, no exceptions. E-mail; Call Toll free US 1-866-313-5565 & Can 1-855-676-2386 or Mex 52/984-873-4801 or 01800-836-7256; Sunday-Friday 9AM to 5PM CST.

Occupancy limits are strictly enforced: could result in forfeiture of the unit and/or other penalties.

Summer Promo- 15% Off All Inclusive Fees applies for members traveling from May 1st, 2016 to December 23rd, 2016. Valid only for reservations booked between July 6th,2015 to April 30th, 2016. Discounts only apply if you pre pay the All Inclusive fees, please contact: From USA & Canada 1866/280-7595, from Mexico 01/8000621886; Local EU & Canada 52-55-5005-6399; Local Mexico 52-55-5005-6383.

There is a 3% state lodging tax.

**Mandatory All Inclusive Resort** If member wants to stay less than 7 nights, or will check in on a different date from the one they have confirmed will need to advise resort at least 20 days prior to the check in sending an e-mail to or contact US 1877/296-9330; Canada 1877/287-0724

2016 Remodeling Works: Lobby from Sep12-Nov30; Villas from Aug15-Nov16; Mare Nostrum restaurant Jul01-Sep15; Japanese restaurant & 24 Hour Snacks from Sep15-Nov30.