Mandatory All-Inclusive
all inclusive fees apply

Hard Rock Riviera Maya Hacienda 5 Nights

TripAdvisor Rating

  24472 Reviews
Property ID:
D757
Address:
Carretera Federal Cancún-Tulum KM 72 Lote 3 Rancho el Trébol Puerto Aventuras Quintana Roo 77580 Mexico
Phone Number:
52 984/875-1100

Overview

Welcome to Hard Rock Hotel Riviera Maya, our incredible All-Inclusive hotel in Riviera Maya! Here, luxury and satisfaction are perfectly combined in a setting of beautiful tropical views & a private white sand beach. Now Hard Rock Hotel Riviera Maya has its very own water park, Rockaway Bay. Be the first to slide down our slides! 9 for children & adolescents; 8 of different sizes for children; and 6 high speed for teens and adults. Luxury Tents and Rock Shop® - $ 2 pools, including a children's pool Swimming, snorkeling, paddling and kayaking on the private beach of the seaside resort. Body Rock® Fitness Center with state-of-the-art gym, weight training equipment and a variety of classes at Les Mills Hard Rock Roxity Kids Club ™ The Cavern Music Lab - Teens Lounge & Club Slide, tennis courts, bicycles and climbing wall. For the Woodward Monkey Experience & Wrecktangle - fees will apply.

This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the price of the accommodations.1

Additional fees and policies may apply. Please view all fee and policy information below.

Availability

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Location

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Resort Information

Resort Amenities
Resort AmenitiesActivitiesAccessibilityUnit InfoAirport InformationCheck-In InformationFront Desk Information
  • Resort Amenities
  • Activities
  • Accessibility
  • Unit Info
  • Airport Information
  • Check-In Information
  • Front Desk Information
  • ATM/banking (Onsite)
  • Bar/lounge (Onsite)
  • Billiards or pool table (Yes)
  • Car Rental (Onsite)
  • Concierge desk/services (Yes)
  • Conference facilities (Onsite)
  • Currency exchange (Onsite)
  • Dry cleaning/laundry service (Onsite)
  • Fitness Center (Onsite)
  • Game room (Onsite)
  • Gift shops or newsstand (Yes)
  • Hot tub (Onsite)
  • Internet access in public areas (fees may apply) (Wireless Internet Access in all rooms., Wireless Internet Access)
  • Laundry facilities (Onsite)
  • Medical facility (Onsite)
  • Movie Rental (Onsite)
  • Multilingual staff (Yes)
  • Nightclub (Onsite)
  • Onsite - Swimming pool - children's (Yes)
  • Poolside bar (Yes)
  • Post Office (Offsite)
  • Salon (Onsite)
  • Sauna (Yes)
  • Spa (Onsite)
  • Sport Courts / Grounds (Onsite)
  • Steam Room (Yes)
  • Swimming pool (Onsite)

Policy Restrictions

  • Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.
  • Pet Information: Animals are permitted; You must contact resort prior to travel for restrictions and or fees.

Other Information

  • All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.
  • Contact for any special request to the hotel: customercarervm@hrhrivieramaya.com Please include in your email: Name, Reservation Number, Membership Number, Travel Dates, Hotel you are traveling to, and the information you need.
  • Legendary or Palace Premier owners with active or inactive memberships and RCI membership beginning with (C086, 3159, C793 & F102) cannot travel to any “All-Inclusive Hard Rock” properties, and all violations will be canceled. They can travel to Hard Rock in Tenerife only (DE27, DG31 & DG32).
  • Pet-friendly resort ONLY allows dogs and cats. Maximum two pets is allowed per room for USD $150 per pet per stay. The pet weight limit is 18 kilos/50 pounds. Guests staying with pets MUST sign an agreement upon check-in.
  • Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
  • RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.

All Inclusive Information1

This is a Mandatory All-Inclusive Resort. Mandatory All-Inclusive means that you must participate in the resort's all-inclusive program and you are required to pay the associated all-inclusive fees. All-inclusive fees are due directly to the resort at or before check-in and are required for all members of your party. The all-inclusive fees for this resort are listed below:

All-Inclusive Prepayment Policy 5 nights mandatory all inclusive. All-inclusive fees must be prepaid according to the travel season: • High Season (Dec 18–Jan 5 and Holy Week): Payment due 45 days before check-in. • Low Season (Jan 6–Dec 17, excluding Holy Week): Payment due 15 days before check-in. Late payment may result in loss of discounts or reservation cancellation. Prepayment Contact: U.S.: (866) 437-5817 | Canada: (866) 640-1681 Brazil: +55 11 5461-6050 Mexico/Other Countries: +52 55 5283 1107 Email: info@prepayment-allinclusive.com Hours (GMT-6): Mon–Fri 8 AM–6 PM; Sat 9 AM–2 PM. A representative may contact you to collect payment. Cancellation Policy • Low Season: 30+ days before check-in: 1-night penalty; less than 30 days: no refund. • High Season: 45+ days before check-in: full refund; less than 45 days: no refund. If no refund is requested, payment may be applied to a future reservation at participating PAM Resorts: Hard Rock Cancun, Riviera Maya, Vallarta, Los Cabos, or Punta Cana. Prepayment confirms acceptance of these terms. Complimentary round-trip airport transfers must be requested by email at transfercancun@rcdhotels.com a minimum of ten days before the scheduled check-in date and must include all guests’ names, flight numbers, and arrival and departure dates and times. If your reservation is made less than ten days in advance or if your stay is reserved for less than three nights, complimentary transportation is not provided.

All Inclusive Fees and program terms and conditions are determined by each Resort and are subject to change without notice.

Date Range
Fee
Details
Date Range:
Nov 01 2026 - Dec 20 2026
Fee:
338.60 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Nov 01 2026 - Dec 20 2026
Fee:
373.69 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Nov 01 2026 - Dec 20 2026
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Dec 21 2026 - Jan 02 2027
Fee:
577.20 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Dec 21 2026 - Jan 02 2027
Fee:
629.83 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Dec 21 2026 - Jan 02 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Jan 03 2027 - Feb 05 2027
Fee:
374.56 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Jan 03 2027 - Feb 05 2027
Fee:
434.21 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Jan 03 2027 - Feb 05 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Feb 06 2027 - Mar 19 2027
Fee:
381.58 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Feb 06 2027 - Mar 19 2027
Fee:
441.23 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Feb 06 2027 - Mar 19 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Mar 20 2027 - Mar 27 2027
Fee:
415.79 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Mar 20 2027 - Mar 27 2027
Fee:
450.88 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Mar 20 2027 - Mar 27 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Mar 28 2027 - Apr 30 2027
Fee:
352.63 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Mar 28 2027 - Apr 30 2027
Fee:
361.41 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Mar 28 2027 - Apr 30 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
May 01 2027 - May 31 2027
Fee:
328.95 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
May 01 2027 - May 31 2027
Fee:
337.72 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
May 01 2027 - May 31 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Jun 01 2027 - Jun 12 2027
Fee:
352.63 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Jun 01 2027 - Jun 12 2027
Fee:
361.41 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Jun 01 2027 - Jun 12 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Jun 13 2027 - Aug 14 2027
Fee:
364.04 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Jun 13 2027 - Aug 14 2027
Fee:
399.13 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Jun 13 2027 - Aug 14 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Aug 15 2027 - Oct 02 2027
Fee:
328.95 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Aug 15 2027 - Oct 02 2027
Fee:
337.72 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Aug 15 2027 - Oct 02 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Oct 03 2027 - Oct 31 2027
Fee:
342.98 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Oct 03 2027 - Oct 31 2027
Fee:
351.76 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Oct 03 2027 - Oct 31 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:
Date Range:
Nov 01 2027 - Dec 18 2027
Fee:
349.13 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 02/02 unit fees. Please verify occupancy required above.
Date Range:
Nov 01 2027 - Dec 18 2027
Fee:
384.21 US Dollars (per or Adult, per Day in a Hotel)
Details:
Hotel 04/02 unit fees. Please verify occupancy required above.
Date Range:
Nov 01 2027 - Dec 18 2027
Fee:
.00 US Dollars (per or Child, per Day in a Hotel)
Details:

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1 For Premium Membership Rules click here. Additional terms and conditions apply for some benefits.
2 Must book within 6 months of receipt. This offer is valid on 7-night stays only. The promotion code may be used on first time bookings only; any second bookings using the promotion code will automatically be cancelled. Cannot be combined with any other offer. Other restrictions may apply.

*Offer ends on 11/17/26 at 11:59 PM EST. Offer available while supplies last. Promotional discounts and offer may not apply to all properties. We reserve the right to cancel any non-compliant reservations at our sole discretion. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. These vacations are limited. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. Offer cannot be redeemed for cash or combined with any other offers. Offer is non-transferable. Additional fees for items specific to your stay or for optional services may apply (for example, cleaning fees, parking fees, pet fees, additional guest fees, etc). Other restrictions may apply. Offer void where prohibited by law. All prices are based in U.S. dollars (USD).

 
Taxes are additional. All prices are in U.S. dollars. Regular R&R (formerly Space Available) price is $509 USD per week when booked through the call center, and $499 USD per week when booked online. Free membership is based on eligibility. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. For additional terms and conditions, click here or call your Armed Forces Vacation Club® guide at 1-800-724-9988. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount or coupon. Other restrictions may apply. Offer void where prohibited by law.
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