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Mayan Palace Riviera Maya

Property ID:  DB78

Address:  Kilómetro 48 Carretera Federal Cancún-Playa del Carmen Municipio de Solidaridad Playa del Carmen Quintana Roo Solidaridad 77710 Mexico

Phone: 984-2064000

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Resort Information

Resort Amenities

Arcade/game room (Onsite)

Car Rental (Onsite)

Laundry facilities (Onsite)

Medical facility (Onsite)

Onsite - Swimming pool - children's  (Yes)

Spa (Onsite)

Swimming pool (Onsite)

Restaurants and Dining

Proximity: Onsite

Snack Bar: Yes


Beach (Onsite)

Child care (Onsite)

Children Activities (Onsite)

Entertainment / Nightlife (Onsite)

Golf (Onsite)

Playground (Onsite)

Scuba Diving (12 Miles)

Shopping (Onsite)

Snorkeling (Onsite)

Tennis (Onsite)

Water Skiing (12 Miles)


Elevator: Yes

Unit Info

The Mayan Palace rooms are among the jungle, so the views are equally beautiful.The resort has hotel-type units for up to 2 adults and 2 children, with 1 king or 2 double beds; 1 bedroom units for 5 people and privacy for 4, have 1 King bed and 2 sofa beds, as well as a partial kitchenette and medium refrigerator; 2-bedroom units accommodate up to 8 people and have privacy for 6, they are a combination of the previous two. All rooms have cable TV, telephone, safe, closet and bathroom.

Airport Location

Cancun - CUN (22 Miles)

Airport Shuttle Service Available: Yes

Cancun International Airport is 20 miles (32 Km) from the Resort. From the Airport, turn right on Highway 307 towards Playa del Carmen. After passing Puerto Morelos (10 min later) you will see the amazing Arc with the Vidanta logo that welcomes you to the Resort. Resort offers transportation one way from the airport to the Hotel, to reserve please call at least 5 days prior to arrival to: INT 1800/292-9446 and from MEX 01800/366-6600. Or send an e-mail to: with the following details: Name, RCI ID number, destination, hotel, airline, flight number, arrival date & time and number of people traveling. To receive the service you must show written confirmation for the shuttle.

Check-In Information

Check In: 17:00

Check Out: 10:00

Weeks Check In Days: Friday, Sunday, Saturday

To arrange airport pick up service contact 72 hrs prior to arrival to:

Current News

Policy Restrictions

Minimum age check-in is 21.

Hotel Units are recommended for 2 adults and 2 kids under 12 years old

Animals are not permitted; could result in forfeiture of the unit and/or other penalties.

Other Information

Credit card imprint required upon check-in at the resort.

Fees or deposits are charged for some amenities.

Security deposit required upon check-in at the resort.

*You can ONLY book up to 2 units per calendar year with no more than 1 unit during HIGH season at ALL Mayan Properties. *HIGH SEASON* 2016 (Jun24-Aug07; Nov18-Nov20; Dec16-Jan01). 2017 (Jan06-Apr16; Jun30-Aug13; Nov17-Nov19; Dec22-Dec31). 2018 (Jan05-Apr08; Jun29-Aug12; Nov16-Nov18; Dec21-Dec30). *LOW SEASON is considered any other dates along the year.

*Mayan owners are allowed to confirm Mayan Properties by regular exchange and extra vacations. Same rules and restrictions must be followed. *Violations to any rule will be cancelled. Extra fees for: Valet Parking, Internet, Gym, SPA, Tennis, Golf and Safe Box. The location of the unit will be assigned upon arrival directly by Mayan. RCI DOES NOT ASSIGN THE UNIT.

Resort applies a US$75 Resort Fee per unit, per week for International residents (members/guests). Fee Includes: One-way transportation Airport to Hotel, transportation throughout the Resort, local phone calls, basic Internet for 1 device, Gym Access, Press summary, a welcome drink and boarding passes/faxes printing. For Mexican residents (members/guests) contact Resort at 01800/366-6600.

ONLY during Low Season: *Consecutive Weeks: 2 weeks back to back must have same check in day. Guest certificate only if owner/co-owner is not traveling. * Multiple Units: 2 Units within the same week could be confirmed into different Resort ID’s, same region and check in day. 2nd unit must have Guest Certificate. *Close date confirmations made 48 hours prior to arrival will not be accepted.

There is a 3% state lodging tax.