Overview

Mayan Palace is one of Mexico’s most recognized and visited resort hotels. Families return here year after year to make memories and enjoy the beauty, tranquility, and adventure of the Mexican coast. Mayan Palace Riviera Maya is a luxurious resort hotel inside the unforgettable Vidanta Riviera Maya resort. You'll find a casual and relaxed environment where everyone in the family can find a favorite activity and their happiness. Cozy, comfortable living spaces provide everything you need for a romantic getaway for two or a memorable family vacation with lots of little ones. And with a friendly staff who look after you like family, you’ll quickly see why Mayan Palace has helped to redefine the Mexican vacation experience. Amazing sandy wide beach, coral can be found near the shore, enter with care. Extra fees for: Valet Parking, Internet, Gym, Spa, Tennis, Golf and Safety Deposit Box

Additional fees and policies may apply. Please view all fee and policy information below.

Mandatory Fees

  • Mandatory usage fee is 17.75 USD, per person, per stay, for all units. Only Credit Cards accepted. PER PERSON FOREIGNER FEE. Complete the form & payment at https://visitax.gob.mx before departure.

Resort Fees

  • Mandatory environment tax fee is 50.91 MXN for 1 bedroom units, per night, per unit. Only Credit Cards accepted. This tax applies to Hotel and one-bedroom units.
  • Mandatory state lodging tax fee is 78.42 MXN for all units, per night. Cash or Credit is accepted. A mandatory state lodging tax per reservation per night applies to Hotels units.
  • Mandatory environment tax fee is 101.83 MXN for 2 bedroom units, per night, per unit. Only Credit Cards accepted.
  • Mandatory state lodging tax fee is 103.80 MXN for all units, per night. Cash or Credit is accepted. A mandatory state lodging tax per reservation per night applies to 1BR units.
  • Mandatory state lodging tax fee is 137.43 MXN for 2 bedroom units, per night. Cash or Credit is accepted. A mandatory state lodging tax per reservation per night applies to 2BR units.

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Resort Information

Resort Amenities
Resort AmenitiesActivitiesAccessibilityUnit InfoAirport InformationCheck-In InformationFront Desk Information
  • Resort Amenities
  • Activities
  • Accessibility
  • Unit Info
  • Airport Information
  • Check-In Information
  • Front Desk Information
  • ATM/banking (Onsite)
  • Bar/lounge (Onsite)
  • Business center (Yes)
  • Car Rental (Onsite)
  • Concierge desk/services (Yes)
  • Currency exchange (Onsite)
  • Dry cleaning/laundry service (Onsite)
  • Fitness Center (Onsite)
  • Game room (Onsite)
  • Gift shops or newsstand (Yes)
  • Grocery Shopping Service (Yes)
  • Hot tub (Onsite)
  • Internet access in public areas (fees may apply) (Wireless Internet Access, Wireless Internet Access in all rooms.)
  • Languages spoken onsite (Spanish, English)
  • Laundry facilities (Onsite)
  • Marina (12 Miles)
  • Medical facility (Onsite)
  • Multilingual staff (Yes)
  • Nightclub (12 Miles)
  • Onsite - Swimming pool - children's (Yes)
  • Onsite - Swimming pool - outdoor (Yes)
  • Onsite - Swimming pool - total number of pools (5+)
  • Poolside bar (Yes)
  • Safe-deposit box (In-Room)
  • Salon (Onsite)
  • Sauna (Yes)
  • Spa (Onsite)
  • Sport Courts / Grounds (Onsite)
  • Swimming pool (Onsite)

Policy Restrictions

  • Hotel units are recommended for 2 adults and 2 children under 12 years of age
  • Minimum age check-in is 18.
  • Pet Information: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.

Other Information

  • Credit card imprint required upon check-in at the resort.
  • Fees charged for some utilities.
  • Guests are allowed without the presence of the owners by providing a guest certificate. Starting from the second multi-unit property, a guest certificate is required. Vidanta owners cannot confirm categories higher than those assigned to their properties.
  • If applicable, additional fees for some utilities, including gas and electricity may be charged by the resort and varies based on stay duration, season, room size and actual usage, and is payable directly to the resort by you. These fees are not included in the total booking price.
  • Multiple and consecutive bookings are allowed. In the case that a customer has multiple reservations, each room must be assigned a different responsible person's name (i.e., the same name cannot be used for multiple rooms on the same travel date).
  • Please pre-check in by visiting https://precheckin.vidanta.com/home. The stated maximum occupancy is the maximum number of guests permitted in the unit and may not provide the greatest level of comfort for all occupants.
  • Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
  • RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
  • Reservations include round-trip transportation. To schedule your pickup, please contact Vidanta between 48 hours after your RCI Reservation and 5 days before check-in. The international phone number is +1 (866) 584-3268, and our direct phone number is +(322) 176-1490. Please use the website https://elitevacationbenefits.com/ to review all benefits included in the resort fee.
  • Security deposit required upon check-in at the resort.
  • There is a 3% state lodging tax.
Use of this website constitutes acceptance of the Armed Forces Vacation Club ​Terms & Conditions, Terms of Use and Privacy Notice.
*The Armed Forces Vacation Club Premium 90-day free trial begins on the date of account activation. No credit card is required. Premium Membership will end 90 days after account creation unless members choose to enroll in a Premium membership for a cost.
2 Must book within 6 months of receipt. This offer is valid on 7-night stays only. The promotion code may be used on first time bookings only; any second bookings using the promotion code will automatically be cancelled. Cannot be combined with any other offer. Other restrictions may apply.
*Taxes are additional. All prices are in U.S. dollars. Regular R&R (formerly Space Available) price is $509 USD per week when booked through the call center, and $499 USD per week when booked online. Free membership is based on eligibility. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. For additional terms and conditions, click here or call your Armed Forces Vacation Club® guide at 1-800-724-9988. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount or coupon. Other restrictions may apply. Offer void where prohibited by law.
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