IBEROSTAR Grand Hotel Paraiso

Property ID:  DL39

Address:  Carretera Chetumal P.Juarez KM 309 Playa del Carmen 77710 Mexico

Phone: 984 875 2800

TripAdvisor Rating

Mandatory All-Inclusive Resort
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Resort Information

Resort Amenities

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Business center (No)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Game room (Onsite)

Gift shops or newsstand (Yes)

Grocery Shopping Service (No)

Jacuzzi/Hot tub (Onsite)

Laundry facilities (Onsite)

Medical facility (Onsite)

Movie Rental  (No)

Multilingual staff (Yes)

Multilingual staff languages  (English, Spanish, French, German)

Nightclub (Onsite)

Onsite - Swimming pool - children's  (Yes)

Onsite - Swimming pool - outdoor  (Yes)

Onsite - Swimming pool - total number of pools  (5+)

Onsite - Wave pool (No)

Poolside bar (Yes)

RCI Onsite  (No)

Safe-deposit box  (In-Room)

Salon (Onsite)

Sauna  (Mixed Access)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (No)

Activities

(Swimming) beach (Onsite)

Amusement Parks 

Archery (Onsite)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Onsite)

Boating (Onsite)

Casino / Gambling (Onsite)

Cultural Sites (Nearby)

Entertainment / Nightlife (Onsite)

Equipment Rentals (Onsite)

Golf (Onsite)

Golf - driving range ()

Historical Areas (Nearby)

Natural Sites (Nearby)

Racquetball ()

Running track/path (Onsite)

Unit Info

Suites offer either 2 double beds or 1 king and are 646 sq. ft. Enjoy exquisite European linens, luxurious amenities with pillow menu, bathrobes and slippers, marble bathrooms with double vanity sink, shower and separate whirlpool tub, 24 hour room service and nightly turndown service. A minibar with personalized selections; premium liquors, international and domestic beer, soft drinks, bottled water and snacks. Complimentary access to SPA Sensations’ wet areas, personalized butler and concierge service complimentary Wi-Fi, flat screen, coffee maker, iron/ironing board and safe. Suite (Hotel) Relax on your private balcony enjoying views of gardens or jungle. Suite Ocean Front (Studio). Included is unpacking and packing service, overnight ironing and private transport within the hotel. Personalized in-suite check-in with cold towel and chilled champagne, luggage unpacking and packing, breakfast in bed, internal resort complex transportation personalized in-suite check-out.

Check-In Information

Check In: 15:00

Check Out: 11:00

Weeks Check In Days: Saturday

Express Check In / Check Out Available: Yes

For special transportation fees and shuttle reservations, please contact the resort prior to travel.

Front Desk Information

Front Desk Available: Yes

Front Desk Hours: 12:00am - 12:00am

Front Desk Available 24 Hours

All Inclusive Information

Mandatory All-Inclusive Resort

Mandatory All-Inclusive means that you must participate in all-inclusive and are required to pay the associated fees. You'll pay a base price when you book with Armed Forces Vacation Club and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed on each resort's page as well as during the booking process.

Mandatory 7 Night All Inclusive Program. Fees are per person, per night in double occupancy. 7 Night Minimum Stay required. Adults Only resort (must be 18 years or older including guests). A Single Occupancy (1 Adult traveling) Supplement of +50% per night applies. *Different fees apply during the same week confirmed & will be charged daily according to each stay. *Gala Dinner for December 24th & 31st of US$88 per Adult. Lobster as well as special wine will be available to guests for an additional fee. The dressing code is formal or semi-formal. There is live music, countdown, and a beach party until 1 AM with fireworks. After 1 AM you can enjoy the disco. *EARLY BIRD BOOKINGS: EBB Fees vary and apply depending on the reservations booking dates. **All Inclusive Fees MUST be prepaid at least 15 days prior to the arrival date or the resort will NOT honor the reservation. To prepay, you must please contact from USA & Canada 1-844-743-8601 or direct (52) 55-4125-5565. If you need to cancel a reservation, please call the numbers above within 8 days of the arrival date. Cancelling less than 8 days in advance will result in the all-inclusive fees paid to be FORFEITED/ NON-REFUNDABLE.

Date Range Fee Details
Aug 16, 2019 - Oct 31, 2019 249.70 US Dollars (per Adult, per Day in a Hotel) Promotional fee is US$137.34 (Must be booked between 05/23/2019 to 09/30/2019). Offer SP1932911
Aug 16, 2019 - Oct 31, 2019 315.70 US Dollars (per Adult, per Day in a Studio) Promotional fee is US$173.64 (Must be booked between 05/23/2019 to 09/30/2019). Offer SP1932911
Nov 01, 2019 - Dec 21, 2019 273.90 US Dollars (per Adult, per Day in a Hotel) Promotional fee is US$150.65 (Must be booked between 05/23/2019 to 09/30/2019). Offer SP1932912
Nov 01, 2019 - Dec 21, 2019 339.90 US Dollars (per Adult, per Day in a Studio) Promotional fee is US$186.95 (Must be booked between 05/23/2019 to 09/30/2019). Offer SP1932912
Dec 22, 2019 - Dec 28, 2019 481.80 US Dollars (per Adult, per Day in a Hotel)
Dec 22, 2019 - Dec 28, 2019 547.80 US Dollars (per Adult, per Day in a Studio)
Dec 29, 2019 - Jan 05, 2020 597.30 US Dollars (per Adult, per Day in a Hotel)
Dec 29, 2019 - Jan 05, 2020 663.30 US Dollars (per Adult, per Day in a Studio)
Jan 06, 2020 - Jan 31, 2020 361.90 US Dollars (per Adult, per Day in a Hotel) 1st Winter EBB Fee is US$289.52 (Must be booked between 01/01/2018 to 09/15/2019).
Jan 06, 2020 - Jan 31, 2020 427.90 US Dollars (per Adult, per Day in a Studio) 1st Winter EBB Fee is US$307.12 (Must be booked between 01/01/2018 to 09/15/2019).
Feb 01, 2020 - Apr 13, 2020 414.70 US Dollars (per Adult, per Day in a Hotel) Winter EBB Promotional Fee is US$331.76 (Must be booked between 02/11/2019 to 10/31/2019).
Feb 01, 2020 - Apr 13, 2020 480.70 US Dollars (per Adult, per Day in a Studio) Winter EBB Promotional Fee is US$349.36 (Must be booked between 02/11/2019 to 10/31/2019).
Apr 14, 2020 - Apr 27, 2020 440.00 US Dollars (per Adult, per Day in a Hotel) Winter EBB Promotional Fee is US$352.00 (Must be booked between 02/11/2019 to 10/31/2019).
Apr 14, 2020 - Apr 27, 2020 506.00 US Dollars (per Adult, per Day in a Studio) Winter EBB Promotional Fee is US$369.60 (Must be booked between 02/11/2019 to 10/31/2019).
Apr 28, 2020 - Jun 30, 2020 325.60 US Dollars (per Adult, per Day in a Hotel) 1st Summer EBB Fee is US$260.48 (Must be booked between 01/01/2018 to 01/31/2020).
Apr 28, 2020 - Jun 30, 2020 391.60 US Dollars (per Adult, per Day in a Studio) 1st Summer EBB Fee is US$278.08 (Must be booked between 01/01/2018 to 01/31/2020).
Jul 01, 2020 - Aug 15, 2020 352.00 US Dollars (per Adult, per Day in a Hotel) Summer EBB Promotional Fee is US$281.60 (Must be booked between 02/11/2019 to 02/28/2020).
Jul 01, 2020 - Aug 15, 2020 418.00 US Dollars (per Adult, per Day in a Studio) Summer EBB Promotional Fee is US$299.20 (Must be booked between 02/11/2019 to 02/28/2020).
Aug 16, 2020 - Oct 31, 2020 249.70 US Dollars (per Adult, per Day in a Hotel) Summer EBB Promotional Fee is US$199.76 (Must be booked between 02/11/2019 to 03/31/2020).
Aug 16, 2020 - Oct 31, 2020 315.70 US Dollars (per Adult, per Day in a Studio) Summer EBB Promotional Fee is US$217.36 (Must be booked between 02/11/2019 to 03/31/2020).

See Current News for more information on Resort Fees.

Current News

Mandatory Fees

Mandatory Environment Tax is 20.00 local currency. Only Credit Cards accepted. Mandatory Enviroment Tax per reservation, per night.

Policy Restrictions

No boat parking

Limited parking onsite

No trailers

Minimum age check-in is 18.

Multi Floor With No Elevator Access: No

The units will accommodate a maximum of 2 adults.

Pets are not permitted at the resort.

Please check with resort for smoking policy.

No smoking in units: could result in forfeiture of the unit and/or other penalties.

Resort non-smoking policy.

Yes

Other Information

This is an ADULTS ONLY resort! The All-Inclusive fees for the 2 adults (maximum) who reserve this exchange are fully paid. However please note: there may be some on-site amenities & services that carry additional charges. Round-trip airport transportation is available at the cost of USD $80 - but must be requested at least 2 weeks prior to arrival. The All Inclusive Fees MUST be prepaid at least 15 days prior to the arrival date or the

You will be receiving a call to collect these fees or you can contact from USA & Canada 1-844-743-8601 or direct (52) 55-4125-5565. If you need to cancel a reservation, please call the numbers above within 8 days of the arrival date. Cancelling less than 8 days in advance will result in the all-inclusive fees paid to be FORFEITED/ NON-REFUNDABLE.

Your personal concierge will reach out to you prior to your vacation to answer any questions. You will receive Iberostar Resort Coupons at check-in that provide savings on additional amenities and services not included within the AI package.

Transportation is not included however can be arranged and the resort does offer handicapped units. Motorized sports are not included in the AI fee. Different room types/categories will not be in the same area of the resort. If needing multiple rooms and need to be near another guest, it’s best to confirm same room types/categories.

Vacations for heroes - you've earned it.
Use of this website constitutes acceptance of the Armed Forces Vacation Club Terms & Conditions and Privacy Notice.
*

Book a 7-night select $349 Space-A and High Demand stay by 8/19/19 at 11:59 PM ET, and receive a complimentary 7-night select $349 Space-A stay. Must enter promo code AUGBOGO when making the initial paid booking to qualify for offer. The complimentary 7-night select $349 Space-A stay must be booked by 8/28/19 at 11:59 PM ET for check-in 8/09/2019 through 12/08/2019, and you must use the exclusive promo code that will be emailed to you 48 hours after the initial booking is made. All bookings made through this offer are non-refundable.

 
Taxes are additional. All prices are in U.S. dollars. Regular Space Available price is $369 USD per week when booked through the call center, and $349 USD per week when booked online. Free membership is based on eligibility. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. For additional terms and conditions, click here or call your Armed Forces Vacation Club® guide at 1-800-724-9988. Promotional discounts may not apply to all properties. Offer may not be combined with any other promotion, discount or coupon. Other restrictions may apply. Offer void where prohibited by law.
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