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Hard Rock Hotel Riviera Maya 5 NT

Property ID:  RI39

Address:  Carretera Cancun-Tulum Kilometro 72 Lote 3 Rancho El Trebol PUERTO AVENTURAS QROO 77400 Mexico

Phone: 984/875-1100

We're sorry, but this resort does not currently have any availability. Please check again later.
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Resort Information

Resort Amenities

Arcade/game room (Onsite)

ATM/banking (Onsite)

Bar/lounge (Onsite)

Billiards or pool table (Yes)

Car Rental (Onsite)

Concierge desk/services (Yes)

Conference facilities (Onsite)

Currency exchange (Onsite)

Doorman/doorwoman (Yes)

Dry cleaning/laundry service (Onsite)

Fitness Center (Onsite)

Gift shops or newsstand (Yes)

Jacuzzi/Hot tub (Onsite)

Languages spoken onsite  (Spanish, English)

Laundry facilities (Onsite)

Medical facility (Onsite)

Movie Rental (Onsite)

Multilingual staff (Yes)

Nightclub (Onsite)

Onsite - Swimming pool - children's  (Yes)

Onsite - Swimming pool - total number of pools  (4)

Onsite - Wave pool (No)

Poolside bar (Yes)

Post Office 

Salon (Onsite)

Sauna (Yes)

Spa (Onsite)

Sport Courts / Grounds (Onsite)

Steam Room (Yes)

Swimming pool (Onsite)

Television in lobby (No)


(Swimming) beach (6 Miles)

Beach (Onsite)

Beach facilities (Onsite)

Bicycling (Onsite)

Boating (Nearby)

Child care (Onsite)

Driving distances to attractions ()

Entertainment / Nightlife (Onsite)

Fishing (Nearby)

Golf (Nearby)

Horseback Riding (Nearby)

Ping Pong (Onsite)

Playground (Onsite)

Scuba Diving (Nearby)

Shopping (Onsite)

Snorkeling (Onsite)

Tennis (Onsite)

Volleyball (Onsite)

Water Skiing (Nearby)

Windsurfing (Nearby)

Unit Info

" Hard Rock Hotel Riviera Maya Hacienda offers a variety of rooms and suites in the Mayan Riviera, of all categories for each type of tourist, including couples and families. In any room you choose, you can enjoy contemporary furnishings, a fruit basket and bottle of wine upon arrival, a double Jacuzzi ®, 24 hours room service, LCD flat screen satellite TV, complimentary night turndown service, a mini bar, liquor dispenser with whiskey, tequila, rum and vodka brands, among other incredible amenities. During your calm stay, enjoy all the comforts such as bathrobes and slippers, Farouk bath amenities, exclusive Bed ® with fine linens and cotton duvet, individually controlled air conditioning, direct dial telephone, unlimited long distance calls to United States and Canada, alarm clock, coffee maker, wireless internet and more."

Airport Location

Cancun - CUN (48 Miles)

Airport Shuttle Service Available: Yes

From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included. Once your unit is confirmed, please contact to schedule your transfer from the airport, include in the email your name, number of people traveling, arrival date and flight and airline information. You will receive a confirmation via email, which you must print and bring with you when you get picked up at the airport. Or if you prefer, you can call 52-998-193-3100 to schedule your transfer.

Check-In Information

Check In: 15:00

Check Out: 12:00

Weeks Check In Days: Monday, Friday, Saturday, Tuesday, Thursday, Sunday

Front Desk Information

Front Desk Available: Yes

Front Desk Available 24 Hours

All Inclusive Information

Pre-Paid All-Inclusive Resort

This is a/an Prepaid All-Inclusive Resort. Prices include prepaid all-inclusive fees for the occupancy stated in the resort name and Current Resort News, and additional guests cannot be accommodated. These fees cover meals and drinks at the resort for the confirmed length of stay for the set number of occupants stated. Fees, terms and conditions of packages covered by an all-inclusive fee are determined solely by the resort, and are subject to change at anytime.

Current News

Other Information

Confirmations will receive from Hard Rock Hotels US$400 in Resort Credits that can be used towards room upgrades, tours, spa/beauty salon treatments, golf outings, Cowie Wedding Collections, and more. Inbounds/Guests with consecutive confirmations can only use up to 400 credits per stay & cannot be accumulated. Resort Credits usage is subject to 20% tax, payable by inbound/guest.

Once your unit is confirmed,send an e-mail to to schedule your transfer from the airport.

Confirmation is required upon check-in at the resort.

This is a Prepaid Mandatory All Inclusive 5 Nights Stay Resort. Include: Room, Meals, Alcoholic and Non-Alcoholic beverages, 24 Hrs Room Service, Internet and more. Fees are per room per stay in Double or Single occupancy. 2 Children under 4 years old are included in this promotion. No additional travelers will be accepted.

You can request transportation to and from the airport by sending an e-mail to and provide them with your reservation information, Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers. This program is a prepaid promotion and does not include any other type of benefit or promotion going on at the Resort.